Customer Service Representative

Nv-Reno-mid

Customer Support SpecialistCustomer

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Quick Summary

Technical Tools

Customer Support SpecialistCustomer

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Competitive salary

Benefits/Perks

Medical insurance
Dental insurance
Vision insurance
401K retirement with company match
Vacation, paid time off
Company-paid training
Employee discounts for Culligan in-home products
Eligibility for annual recognition and training meetings/events

Job Summary

Culligan Water is seeking an individual experienced in customer support and relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills.

Responsibilities

Extensive problem-solving, order processing, and helping to manage customer accounts
Provide proactive sales support by developing close relationships with customers
Schedule service and delivery orders
Coordinate schedules with the service/operations team
Contact customers for purposes of scheduling additional services or offering maintenance plans
Refer unresolved customer grievances to designated departments for further investigation

Qualifications

High school diploma or GED
Strong time management and project management skills
Proficient in Microsoft Office (word, excel, outlook)
Excellent communication skills, both written and verbal
Prior customer service experience preferred

About Culligan

As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems.