Customer Service Representative

Il-Crystal Lake-mid

Customer Support SpecialistCustomer

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Quick Summary

Requirements Summary

Excel in customer service and enjoy helping people Are organized, detail-oriented,

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Customer Support SpecialistCustomer

Are you organized, customer-focused, and ready to grow your skills in an office environment? Join U.S. Water Culligan Group, one of the largest Culligan franchisees in North America, and work for a brand recognized worldwide for quality, service, and innovation.

This is your chance to work in office administration and customer service for a respected industry leader, offering best-in-class products, a supportive team, and a workplace where your ideas and contributions truly matter.

We provide competitive compensation, a great benefits package, and ongoing training and development to help you succeed long-term.

WHAT WE OFFER

As a Culligan Customer Service Representative, you’ll have the opportunity to watch both your career and earnings potential take off.

Why Choose Culligan?

Big company with a small-company feel
Hourly wage + lead fees
Commission and Monthly bonus opportunities
Full benefits package after the 1st of the month following 60 days of employment

Our Benefits Include:

401(k) plans with company match
Company-paid portion of Medical Insurance; Dental & Vision Insurance Available
Company-paid Life Insurance (optional buy-up available)
Flexible Spending Programs
Employee discounts
Employee Assistance Program
Referral program
Paid Time Off
Professional development assistance
Opportunities for advancement
Onboarding Program

Requirements

We Are Looking for Candidates Who:

Excel in customer service and enjoy helping people
Are organized, detail-oriented, and able to manage multiple tasks at once
Communicate clearly and professionally—both verbally and in writing
Are comfortable working in a fast-paced office environment
Can handle customer concerns with patience, empathy, and problem-solving
Are dependable, self-motivated, and able to work independently as well as on a team
Have basic computer skills (email, scheduling, data entry; CRM experience a plus)
Can maintain accuracy while handling scheduling, billing, and administrative tasks
Are comfortable making outbound calls for collections or customer follow-up
Are eager to learn, take direction well, and grow their skills through training
Have previous customer service or office administration experience
Do not need a college degree

Schedule

8-hour shift
Monday–Friday schedule
In-person office setting

PRIMARY JOB RESPONSIBILITIES (A Day in the Life)

In this key role, you will support daily office operations and deliver exceptional customer service by:

Organizing and dispatching service and delivery calls
Handling incoming customer calls and walk-ins; resolving issues and delivering outstanding service
Coordinating in-home appointments and installations with the Sales department
Assisting with inventory management and control
Preparing reports related to cash flow, billing, sales, and service operations
Making proactive customer calls for past-due collections and other revenue-generating activities
Supporting dealership operations through strong communication and administrative accuracy
Participating in formal training designed to support your long-term career growth

ABOUT US

U.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 13 locations.

Culligan is a global leader in water quality solutions with: