Customer Service Coordinator

• Lead an energetic customer service team and help create standout visitor experiences at Sydney Olympic Park
• Talent pool creation for ongoing full-time opportunity (Shift work 5:00AM-8:00PM)
• Based at Sydney Olympic Park
• Minimum annual salary of $66,229 plus superannuation

Join a workplace where your service makes a visible difference. At Sydney Olympic Park, you will help create welcoming, inclusive experiences for the people who visit, train and connect here—while building your leadership capability and shaping your own career.

As Customer Service Coordinator, you will lead from the front to deliver a consistently positive experience for every visitor. You will support your team to provide clear and accurate information about activities, memberships and events, build strong customer relationships, and contribute to membership growth and retention.

You will thrive in a busy, customer-focused environment where no two days are the same. Drawing on your sound judgement, adaptability and people skills, you will respond to diverse customer needs, balance competing priorities and work with a range of stakeholders to keep services running smoothly and create experiences people remember for the right reasons.

At Sydney Olympic Park Authority, you will be part of a connected and supportive workplace that values your contribution and gives you room to grow. You will work in an iconic precinct, collaborate with people who care about great service and enjoy benefits that support your wellbeing, including free access to our gym facilities.

For more information about the opportunity, read the full Role Description:  Customer Service Coordinator

• →Excellent communication skills, both verbal and written, to effectively convey ideas and collaborate with team members 
• →Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations
• →Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment
• →Resilience and a positive attitude to persevere through obstacles and maintain productivity during challenging times
• →Outstanding stakeholder engagement skills, fostering strong relationships and ensuring alignment with diverse stakeholders to achieve outcomes. 

• Current First Aid and CPR qualification
• National Criminal Records Check
• Current Working with Children Check

At the Department of Planning, Housing and Infrastructure, your work helps shape thriving communities, public spaces, places and economies across NSW. Together, we create vibrant precincts and manage land, assets and property to deliver outcomes that matter to people and communities.

We are building an inclusive culture that reflects and understands the communities we serve. We value the different perspectives, lived experiences and cultural knowledge our people bring, and we want you to feel supported, connected and empowered to succeed. Through workplace adjustments, flexible work practices where operational requirements allow, job share options and employee affinity groups, we help our people contribute at their best and grow their careers.

Bring your energy, leadership and commitment to customer service to a place that welcomes people from across NSW. Apply now with your CV and cover letter and shape your future while helping shape memorable experiences at Sydney Olympic Park. Applications close Tuesday, 04 August 2026 at 11:55PM. For further information about the role, please contact Amanda Nobles, Health Club and Customer Service Manager on Amanda.nobles@sopa.nsw.gov.au.

A talent pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.

Check out our Aboriginal applicants guide to assist with applying for the role or contact our Aboriginal Career pathways team for a yarn.

We welcome and support applications from people with disability. If you need an accommodation or adjustment at any stage of the recruitment process, please contact the Talent Team via talent.acquisition@dpie.nsw.gov.au or (02) 6363 7676—HR Support, option 2, then DPHI People Advisory, option 1—and quote ‘Request an Adjustment – Job Title and Reference Number’. We want you to have every opportunity to showcase your skills, experience and potential.

To be eligible for this position, you must be an Australian or New Zealand citizen or permanent resident, or hold a valid Australian visa for the duration of the appointment. This role is subject to standard pre-employment checks, including a criminal record check.

Advertised: 22 Jul 2026 AUS Eastern Standard Time
Applications close: 04 Aug 2026 AUS Eastern Standard Time

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