Information & Retail Support Assistant

• Casual opportunity available, with potentially more available.
• Based in the scenic Jindabyne, Snowy River area
• Casual rates starting from $18 up to $39 per hour relative to skills and experience, plus applicable casual loadings for public holidays and weekends, and employer's contribution to superannuation

National Parks and Wildlife Service has a unique opportunity for a casual Information & Retail Assistants to work as part of the team and contribute towards the care, control and management of a National Parks office.

The casual Information & Retail Assistant you will fill in when staff are on leave or during busy periods such as school holidays.  

We are seeking a customer-focused and enthusiastic person who will be the welcoming face of our site. In this role, you will deliver high-quality visitor experiences through professional customer service, bookings coordination, and retail operations.

You’ll be the first point of contact for visitors, helping them connect with our services, tours, and experiences while ensuring smooth day-to-day operations of the visitor centre.

Should you require further information about the role please contact Mark Miklas, Supervisor Visitor Centre, via mark.maklas@dcceew.nsw.gov.au

You are a proactive and adaptable professional who has experience in a customer-focused environment. You enjoy engaging with people and delivering memorable experiences.

Key Skills & Experience:

• Strong customer service and communication skills
• Experience in retail, tourism, or hospitality environments
• Confidence using computer systems and booking platforms
• High attention to detail, particularly in cash handling and administrative tasks

To view the Role Description: Role Description - Information and Retail Support Assistant

• A Working with Children Check (WWCC) is an essential requirement for this role. The role has been
  identified as requiring a check in keeping with the Child Protection (Working with Children) Act 2012.
• Understanding of and a commitment to the aims of the National Parks & Wildlife Service, including a
  sound appreciation of natural and cultural heritage conservation issues.
• Experience in cash handling procedures, stock control and ordering.
• Experience in computers and using word processing and spreadsheets.
• Current drivers licence.

This role may involve weekend work. This is a shift-based role, under the Crown Employees (Conditions of Employment) Public Service Award.

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.

• Accrued days off in addition to Annual Leave
• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in-house training.

About NSW National Parks & Wildlife Service 

Visit a park 

Southern Ranges Branch Overview 

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.  

Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen, New Zealand Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.

A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months. 

Our goal is to build a workforce that not only represents but also understands and serves the diverse communities of New South Wales. We are committed to making our state a vibrant and inclusive place to live, work, and thrive for everyone. Our workforce represents people of all ages and genders, Aboriginal and Torres Strait Islander people, people with disabilities, the LGBTQI+ community, and people from diverse ethnic and cultural backgrounds. 

• Our commitment to a diverse and inclusive workplace. 
• How we encourage and support people with disability  
• Information and adjustments for individual needs for the recruitment process and the workplace. 

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing dcceew.ta@dpie.npws.gov.au or contacting Amanda Paterson, Talent Acquisition Specialist 02 6360 9017 (please mention reference number 551130).  

If you are an Aboriginal or Torres Strait Islander use our Aboriginal applicants guide to assist with applying for roles or our Aboriginal Career pathways team at AEX@dcceew.nsw.gov.au for a yarn. 

Find us on Facebook, Instagram, X (Twitter), YouTube and LinkedIn. 

Advertised: 17 Jun 2026 AUS Eastern Standard Time
Applications close: 01 Jul 2026 AUS Eastern Standard Time

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