Claims Officer

• →Raising and processing Purchase Return Orders (PROs)
• →PROs sent to vendors as per their requirements to ensure goods are inspected, approved and collected/returned in a timely manner.
• →Reconcile pending PROs regularly, following up with vendors to ensure outstanding are processed within terms
• →Reporting updates to the Purchasing & Commercial Manager as required
• →Maintaining a list of unallocated (excess) inventory stock
• →Processing bulk PROs in conjunction with the warehouse and following established procedures.
• →Receive and assess returned stock in the warehouse as required.
• →Pick and pack approved PROs, ready for dispatch to vendors as required.
• →Maintaining the Excess Stock spreadsheet and managing its integrity
• →Participate in stocktake twice yearly

The successful candidate will have outstanding customer service skills, preferably with an understanding of the Commercial industry. You will also have:

• Sound problem solving skills
• Excellent communication skills
• A great multi-tasker
• The ability to effectively communicate with customers, suppliers & internal staff
• A great team player
• A high attention to detail and the ability to work at a fast pace
• High learning agility and ability to work autonomously
• Experience with Microsoft Dynamics will be highly regarded