Customer Service Manager

· Full Time Position
· Guaranteed base earnings
· Paths for career progression with a trusted national brand

Discover a great place to work at Harvey Norman - an Australian Retail icon in the home and lifestyle space.

The Harvey Norman Gladstone Customer Service Team is seeking a passionate, customer service focused Customer Service Manager to join them in delivering Great Service, Always! to their customers.

·  Actively manage Harvey Norman customer repairs & servicing
·  Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
·  Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
·  Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
·  Run weekly reports for repairs/service jobs as required by the Proprietor
·  Advise customers of arrival of stock and organise delivery as requested by the Proprietor
·  Be Health and Safety conscious

·  Experience in (or ability to work in) a customer focused, successful retail business
·  Experience working in a high volume administration role
·  Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
·  Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
·  Ability to service customers while managing work tasks around their needs
·  Going above and beyond to provide exceptional customer focused problem solving
·  Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
services

Advertised: 26 May 2026 AUS Eastern Standard Time

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