Customer Service Manager - Furniture

·  Actively manage Harvey Norman customer repairs & servicing
·  Tag faulty products and liaise with our service agents & suppliers and keeping the service database up-to-date
·  Keep our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
·  Assist with the department's admin duties including processing credit and debit invoices, claims, reconciliations, completing required finance paperwork following company procedures and reporting
·  Run weekly reports for repairs/service jobs as required by the Proprietor
·  Advise customers of arrival of stock and organise delivery as requested by the Proprietor
·  Be Health and Safety conscious

·  Experience in (or ability to work in) a customer focused, successful retail business
·  Experience working in a high volume administration role
·  Capacity to juggle multiple tasks with a flexible, 'can-do' attitude
·  Customer service champion with very strong communication and interpersonal skills
·  Ability to think on your feet and manage your own work-flow with great organisational/prioritisation skills
·  Friendly, outgoing, approachable and work well as a team member
·  Ability to service customers while managing work tasks around their needs
·  Going above and beyond to provide exceptional customer focused problem solving
·  Experience of resolving customer complaints and making quick decisions to ensure happy customers and timely accurate
services

Advertised: 22 Sep 2026 AUS Eastern Standard Time

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