Director, Engineering

Hi, I'm Paul, VP of Engineering at Customer.io. I'm looking for an experienced engineering leader to own several of Customer.io's product development engineering teams. This is a role for someone whose primary job is business impact: you set clear goals, hold teams accountable to schedules, and personally drive complex initiatives to done. Your first mandate is a high-priority, executive-visible platform initiative — the kind of project where you'll set the direction, align the org, and carry it across the finish line yourself. If you're energized by making things happen inside an organization — not just managing the people who do — this role is for you.

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive.

We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React and AI help us ship fast and scale with confidence.

• →Experience in the domains of self-service and growth, audience segmentation, or customer data platforms (CDPs)
• →Exposure to billing, subscriptions, or monetization systems — useful context for your first mandate, not a requirement
• →Experience at high-growth SaaS companies; you have delivered results at a startup
• →Track record of shipping in high-velocity product orgs where your domain was treated as a first-class engineering concern

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. Application - We review everyone with care.
2. Recruiter Call (30 mins) - Let's chat about what you're looking for, your leadership style, and how we work.
3. Hiring Manager Interview (60 mins) - Deep dive into your experience leading teams, your technical philosophy, and how you think about building organizations.
4. People Partner Interview (60 mins) - Explore your leadership style, management philosophy, and approach to supporting high-performing teams with our engineering people partner.
5. Technical Interview (60 mins) - Engage in a collaborative system design conversation focused on scaling challenges.
6. Take-Home Assignment - Submit a short written retrospective on a project you’ve led as an Engineering Manager.
7. Retrospective Review Call (60 mins) - We’ll use your written submission as the foundation for a deeper conversation.

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.