HRBP

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.

We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.

•       Own end-to-end recruitment and onboarding across UK and Ireland sites

•       Handle disciplinary, grievance, and performance management cases independently

•       Manage absence processes including return-to-work, occupational health referrals, and long-term cases

•       Support talent reviews and succession planning with site leadership

•       Administer changes to terms and conditions accurately and in line with legal requirements

•       Ensure compliance with UK employment law and Irish employment legislation across all HR activity

•       Maintain accurate HR records in line with GDPR requirements

•       Provide clear, practical guidance to managers and employees on HR policies and procedures

•       Track and report on key HR metrics: absence, headcount, turnover, recruitment costs, and internal mobility

•       Ensure HR data is accurate, accessible, and communicated effectively across the business

•       Support preparation of HR reports for the Group HR Director

•       Drive local employee engagement initiatives in line with Group-wide programmes

•       Be a visible, approachable HR presence, someone managers and employees trust to come to with real issues

•       Promote wellbeing and a positive working environment through practical initiatives

•       Identify gaps or inefficiencies in HR processes and propose practical solutions

•       Contribute to the development and rollout of Group HR policies at a local level

•       Hybrid Base role

•       A varied, fast-paced environment in a company growing rapidly through acquisition and organic expansion

•       Close day-to-day collaboration with site leadership and operational managers

•       Real autonomy in the role, supported by the wider Group HR function

•       Smart/casual dress code

•       CIPD Level 5 minimum; Level 7 preferred

•       5+ years of experience in a generalist HR or HRBP role

•       Solid working knowledge of UK employment law; familiarity with Irish employment legislation is a strong advantage

•       Proven track record managing complex ER cases independently

•       Comfortable working with HR data and using it to inform decisions

•       Strong interpersonal and influencing skills, able to build trust quickly and challenge constructively

•       Highly organised, accurate, and able to manage multiple priorities

•       Proficient in Microsoft Office and HR systems

•       Committed to personal and professional development