Application Services Lead

United States·MorrisvilleFull-timelead

OtherApplication

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Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Application Services Lead who is responsible for overseeing application operations, maintenance, and platform support services within the NIEHS Data Center and hybrid cloud environment. This role leads the management of hosted applications, software lifecycle processes, and platform services to ensure availability, performance, and compliance with Federal and NIH standards.

The Application Services Lead provides technical leadership across application hosting environments, coordinates with development teams and stakeholders, and ensures the successful operation of Platform-as-a-Service (PaaS) offerings supporting NIEHS mission systems.

Lead operations and maintenance (O&M) for all hosted applications within scope, including ColdFusion applications and supporting backend services
Ensure continuous availability and performance of application environments (dev, test, staging, production)
Manage application start/stop services, scheduling, and on-demand operational support
Monitor system performance and coordinate resolution of application-related issues

Analyze and study complex system and application requirements and translate them into technical solutions
Design software tools, reusable components, and subsystems to support enterprise application services
Apply formal software engineering methodologies including data flow diagrams, system modeling, and CASE tools
Support application modernization efforts and integration with enterprise platforms using technologies including ColdFusion, PHP, and .NET

Oversee software lifecycle processes including development, testing, deployment, and maintenance
Supervise software configuration management (SCM), version control, and code repository compliance
Ensure all application code is maintained in enterprise repositories in accordance with best practices
Manage migration of software builds across environments (development through production)

Oversee application patching and updates in compliance with NIH/HHS policies
Coordinate testing, validation, and deployment of patches and upgrades across supported platforms
Monitor vendor release cycles and assess impact on application environments
Ensure remediation of vulnerabilities and compliance with security requirements (e.g., CVSS thresholds)

Serve as primary liaison between infrastructure teams, developers, and Government stakeholders
Coordinate with system administrators, database administrators, and external contractors for deployments and maintenance activities
Support impact analysis for infrastructure or platform changes affecting applications

Review existing programs and applications to refine functionality, reduce processing time, and improve efficiency
Identify opportunities for automation, standardization, and service improvement
Support DevSecOps integration and CI/CD pipeline enhancements

Maintain documentation for application environments, configurations, and processes
Provide status reports on application health, patching, and deployment activities
Track and report corrective, adaptive, and preventative maintenance activities

Proficiency in ColdFusion, PHP, and .NET application frameworks
Strong experience with Oracle databases and database-integrated applications
Experience administering and supporting Red Hat Enterprise Linux (RHEL) environments
Experience with application hosting environments (on-prem and/or cloud-based)
Proficiency in software development methodologies, system design, and engineering best practices
Experience with configuration management and version control systems (e.g., Git)
Strong knowledge of patch and release management processes
Familiarity with CI/CD pipelines and DevSecOps practices

Hands-on experience with Atlassian suite (Jira, Confluence) for workflow tracking, documentation, and collaboration
Experience with Microsoft Office SharePoint for content management and collaboration
Experience managing and supporting shared network directories and enterprise file systems
Familiarity with enterprise ticketing systems (e.g., ServiceNow)

Nice to Have

~1 min read

Experience supporting Federal or NIH environments
Familiarity with hybrid cloud environments (e.g., Azure)
Knowledge of containerization technologies (Docker, Kubernetes)
Experience supporting Platform-as-a-Service (PaaS) environments

Technical leadership and team coordination
Analytical thinking and problem-solving
Strong communication and stakeholder engagement
Process improvement and operational efficiency focus
Ability to manage multiple priorities in a mission-critical environment

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field

5–8 years of experience in application services, software engineering, or application operations

Experience supporting enterprise application hosting environments in a Data Center and/or hybrid cloud environment
Demonstrated experience managing software lifecycle and configuration management processes

Applicants must be able to obtain a Public Trust clearance