Cwsc19d ago

Customer Service Professional - Warehouse

United States·MorrisvilleFull-timemid

OtherCustomer Service

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Quick Summary

Technical Tools

OtherCustomer Service

Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven Customer Service Professional – Warehouse who is responsible for supporting IT asset management operations through the receiving, tracking, staging, distribution, and lifecycle management of IT hardware assets. This role ensures accurate inventory control, timely fulfillment of equipment requests, and high-quality customer service to internal users and IT support teams.

The position serves as a key operational link between warehouse functions, IT support teams, and end users, ensuring that equipment is delivered, tracked, and maintained in accordance with organizational standards and service level agreements.

Receive, inspect, and process incoming IT equipment and shipments.
Maintain accurate inventory records of hardware assets, including desktops, laptops, and peripherals.
Perform asset tagging, labeling, and tracking in asset management systems (e.g., ServiceNow).
Stage equipment for deployment, refresh, and relocation activities.
Support packing, shipping, and distribution of IT assets to end users and field locations.
Fulfill service requests for IT equipment in coordination with Help Desk, MAC, and Windows desktop support teams.
Provide status updates and communicate with users regarding equipment requests and deliveries.
Address customer inquiries related to asset availability, delivery timelines, and returns.
Ensure timely and accurate fulfillment of requests in accordance with SLAs.
Maintain a high level of customer satisfaction through responsive and professional service.

Support the lifecycle management of IT assets, including intake, deployment, refresh, and disposal.
Verify hardware configurations and ensure compliance with organizational standards.
Assist with inventory audits, reconciliation, and reporting activities.
Maintain documentation related to asset status, movement, and disposition.
Ensure proper handling and secure storage of IT equipment.

Coordinate with warehouse staff, IT teams, and vendors to ensure efficient operations.
Support MAC (Moves, Adds, Changes) activities through staging and equipment preparation.
Assist with large-scale deployments, refresh projects, and office moves.
Ensure proper documentation of all transactions in ITSM/ITAM tools.

Follow established procedures for inventory control, asset tracking, and security.
Identify process gaps and recommend improvements to enhance efficiency and accuracy.
Support compliance with IT policies, asset management standards, and audit requirements.
Maintain clean, organized, and secure warehouse workspace.

Basic knowledge of IT hardware (desktops, laptops, peripherals)
Familiarity with inventory or asset management systems
Experience with ITSM tools (e.g., ServiceNow) preferred
Strong attention to detail and organizational skills
Excellent customer service and communication skills
Ability to manage multiple tasks and meet deadlines

Requirements

~1 min read

Experience in federal or government IT environments
Experience supporting IT asset management or deployment programs

Warehouse and office environment
Requires physical activity, including lifting and moving IT equipment
May involve shipping, receiving, and handling of packages

Associate or Bachelor’s degree in Information Technology, Supply Chain Management, or related field
(or equivalent experience)

2–5 years of experience in warehouse operations, inventory management, or IT asset support
Experience handling IT hardware and equipment preferred
Experience supporting service request fulfillment or customer service operations

ITIL certification preferred.

Applicants must be able to obtain a Public Trust clearance