Self Storage Consultant (Pasadena, CA)

• Greet walk-in prospects and customers warmly, providing exceptional customer service and creating a positive first impression.
• Support customers in-person and over the phone by processing payments, addressing needs, facilitating unit rentals, and explaining fees, terms and rental agreements.
• Understand customer needs, recommend suitable storage solutions, and promote additional products to support effective and secure storage.
• Complete new move-in and move-out transactions, including computer data entry.
• Recommend and sell merchandise, including boxes, tape, and related products, to support smooth transactions and customer satisfaction.
• Verify and balance cash drawer; prepare and make daily deposits.
• Conduct a daily storage unit inspection to confirm availability and ensure each storage unit is secure or ready to rent.
• Maintain a clean, safe, and welcoming facility by preparing units for occupancy—sweeping, mopping, removing debris, wiping windows, and attending to other tasks that enhance curb appeal and overall presentation.
• Work closely with the Property Manager to receive training and coaching to perform proper procedures and ensure compliance with company policies and standards.
• Clean around the property, sweep up storage units and buildings, office, restrooms and restock supplies daily.
• Handle conflicts and challenging situations calmly and professionally, using active listening, clear communication, and problem-solving to reach effective resolutions.
• Uphold a professional appearance at all times.

• Minimum one (1) year of sales and customer service experience.
• Excellent credit history is required.
• Organizational and administrative skills to assist in the management of tenant and office operations.
• Detail-oriented with strong time management skills.
• Energetic, outgoing, customer-oriented personality.
• Strong communication, interpersonal and problem resolution skills.
• Enjoys and easily operates independently or as part of a small team.
• Proficient in Microsoft Word / Excel / Outlook. Sitelink experience is a plus.
• Must be available to work weekends and a flexible schedule as needed.
• California Driver’s License, current car insurance; with a good driving record and access to reliable transportation.
• Be willing to complete a pre-employment background check and drug test.

• Hourly Rate: $18.57 - $19.50 based on experience.
• Bonuses: Participation in the company bonus program.
• Paid Time Off: Vacation and sick time to ensure a healthy work-life balance.
• Training and Development: Access to internal training, seminars and annual performance reviews to support your career growth.
• Career Advancement Opportunities: Your growth is our growth—many of our team members have advanced into leadership roles.
• Job Type: Full-Time
• Total Hours: 40 hours per week
• Hours:  Opening Shift: 7 am - 4 pm, Closing Shift: 10 am - 7 pm
• Work Days: 5 days a week with weekends included.

Department: Self-Storage
This is a full time position