Self Storage Manager (Los Angeles, CA)

• LEAD A SELF STORAGE TEAM – You will provide strong, hands-on leadership to drive operational excellence and team performance at our flagship high-rise facility. This premier property demands deep operational expertise, including full mastery of its complex physical layout, multiple points of entry, remote FLS locations with in-office monitoring, Fire Pump, and E-Gen systems. You will ensure all requirements are thoroughly understood and consistently executed through effective staff training, motivation, accountability, and follow-through. Outstanding people leadership and team development are central to success in this high-visibility role.
• Sales & Revenue Growth: Convert phone, walk-in, and online inquiries into rentals by understanding customer needs and recommending the right solutions. Upsell locks, insurance, supplies, and other services. Meet or exceed occupancy and sales goals.
• Exceptional Customer Experiences: Deliver friendly, professional, knowledgeable service. Conduct engaging facility tours, build rapport with a diverse urban clientele, resolve issues promptly, and create loyal customers.
• Daily Operations & Administration: Process move-ins/move-outs and lease agreements efficiently. Handle payments, deposits, and accurate data entry. Manage collections on past-due accounts professionally. Maintain organized files and reports.
• Facility Excellence & Presentation: Uphold the highest cleanliness and curb-appeal standards in this premium high-rise setting. Perform daily walk-throughs and inspections. Handle light custodial duties, unit preparation, and general upkeep (or coordinate with vendors). Ensure the property always looks move-in ready and professional.
• Marketing & Community: Participate in local marketing, competitive market surveys, and community networking to promote the facility in vibrant DTLA.
• Team & Coordination: Train, schedule, and support on-site staff as needed. Collaborate with off-site supervision and corporate resources. Demonstrate leadership and problem-solving in a busy environment.
• Professional Problem-Solving: Think on your feet, maintain composure, and handle operational or tenant situations professionally while presenting a polished image that reflects the high-rise property.

• Demonstrable Leadership AND Management Skills. We seek a seasoned self-storage manager with proven experience operating a large, complex facility. This role requires strong delegation balance – neither under-delegating nor over-delegating – to ensure all team members are responsible and effective.
• Honest, hard-working, reliable, and self-motivated with a positive, can-do attitude and strong work ethic.
• Enjoys engaging with people and has excellent sales instincts plus strong phone and in-person communication skills. The customer base is a diverse melting pot of ethnicities, languages, and behaviors – the ideal manager maintains balanced enforcement of rules with composure, avoiding over- or under-reaction.
• Able to problem-solve independently, multitask in a busy environment, and maintain high standards with minimal supervision.
• Presents a professional office and personal image at all times.
• Computer savvy with solid Microsoft Office skills (Word, Excel, Outlook) and quick to learn property management/CRM software.
• Physically capable of lifting 40–50 lbs, performing custodial tasks (sweeping, trash, cleaning), and conducting regular facility inspections in a high-rise environment.
• Valid driver’s license, clean driving record, and current auto insurance (for any required errands or deposits).
• Must pass a background check, drug test, and have good credit history (financial responsibilities involved).

• Base pay of $34.00 – $38.00 per hour (depending on experience)
• Performance bonus program tied to occupancy, sales conversions, collections, and customer satisfaction
• Comprehensive benefits including health, dental, and vision insurance options
• Paid vacation, sick time, and holidays
• Ongoing training, professional development, and career growth opportunities
• Stable schedule and supportive team environment with the tools you need to excel

Department: Self-Storage
This is a management position
This is a full time position