Director of Product

At Cyara, we help the world’s leading brands deliver flawless customer experiences. As the global leader in CX assurance, we’re redefining how organizations test, monitor, and optimize every customer interaction across voice, digital, and AI before customers ever notice an issue.

We’re now building the next chapter of Cyara, an Agentic AI-native platform that brings trust, intelligence, and speed to the heart of customer experience. To help lead this transformation, we’re looking for a Director of Product to own the foundation that powers every Cyara product.

The Director of Product for CX Assurance will own the strategy, roadmap, and execution of Cyara’s CX assurance products, with a strong focus on contact centers, digital communications, and agentic AI assurance. This role focuses on translating complex, real-world CX and compliance challenges into scalable, market-leading solutions that support enterprise customers.

You will act as a senior product leader, customer advocate, and cross-functional collaborator, driving measurable customer outcomes while advancing Cyara’s long-term platform vision, including capabilities that test, validate, and govern automated and agent-driven customer interactions across channels.

·         Define and evolve the CX assurance product strategy aligned with customer needs, and Cyara’s agentic platform vision.

·         Develop and maintain a clear, outcome-driven product roadmap that balances innovation, regulatory obligations, and customer adoption.

·         Continuously assess market dynamics, including regulatory change, the competitive landscape, and the evolution of agentic and automated customer interaction models across emerging communication channels.

·         Engage directly with customers, prospects, and partners to understand CX challenges and how agentic workflows are designed, tested, and governed in production environments.

·         Act as the voice of the customer, translating real-world CX and compliance problems into actionable product requirements.

·         Partner with sales, pre-sales, and professional services teams in strategic customer engagements, workshops, and executive briefings.

·         Own the end-to-end product lifecycle from problem definition through requirements, prioritization, delivery, launch, and ongoing optimization.

·         Collaborate closely with R&D, architecture, and data science teams to deliver high-quality, scalable solutions with predictable time-to-market.

·         Drive backlog prioritization using a risk- and value-based approach, incorporating regulatory impact, customer demand, and technical enablement.

·         Ensure products are designed for enterprise scale, performance, explainability, and auditability.

·         Enable sales, marketing, and customer success teams with clear product positioning, value propositions, and competitive differentiation.

·         Support go-to-market launches, pricing strategy, and packaging decisions.

·         Collaborate with training and documentation teams to ensure customers can successfully adopt and operationalize new capabilities.