Sr. AI Product Manager

Cyara is the global leader in AI-powered customer experience assurance, committed to eradicating bad CX. As the only unified platform for continuous testing and monitoring across voice, digital, messaging, and conversational AI channels, Cyara empowers hundreds of the world’s leading brands to optimize more than 350 million customer journeys every year. With enterprises rapidly deploying agentic AI systems that adapt, learn, and make autonomous decisions in real time, Cyara provides the assurance layer that turns pilots into production-ready deployments—testing AI agents with AI agents to catch what scripts can’t. From full journey visibility to AI governance, trust validation, and compliance, Cyara ensures every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process. Cyara helps businesses deliver secure, friction-free, and high-quality CX at scale. Interested to find out more about us?  Check out:  www.cyara.com

Define and evolve the product strategy aligned with Cyara’s agentic platform vision

Develop and maintain a clear, outcome-driven roadmap

Continuously assess market trends in LLMs, conversational AI, and autonomous agents, identifying opportunities to differentiate

Engage directly with customers building AI voice and chat bots to understand real-world challenges in testing, scaling, and trust

Act as the voice of the customer, translating issues like: 
     
Silent failures in conversations
         
Multi-turn breakdowns
 
Performance at scale (e.g., thousands of concurrent  calls)into actionable product requirements

Partner with sales, pre-sales, and customer success teams in strategic engagements and demos

Own the end-to-end product lifecycle from problem definition through delivery and iteration

Collaborate closely with engineering, AI/ML, and architecture teams to build agentic testing/monitoring features

Drive backlog prioritization

Enable sales and marketing teams with clear positioning

Support product launches, demos, and customer-facing narratives

Partner with enablement teams to ensure adoption of new AI capabilities

• 5–10 years of product management experience, ideally in AI, developer platforms, or SaaS products
• Hands-on experience with conversational AI and/or CCaaS platforms
• Strong understanding of LLM-based systems, prompt orchestration, and agent workflows preferred
• Experience with testing frameworks, QA systems, or developer tooling preferred
• Ability to operate in fast-paced, ambiguous environments and drive clarity
• Strong communication skills with the ability to influence cross-functional teams

• Mission with impact – Help enterprises build AI systems customers can trust
• Category leadership – Define the emerging space of Agentic CX assurance
• Real product ownership – Build foundational capabilities for AI testing and trust
• Cutting-edge problem space – Work at the intersection of AI, CX, and large-scale systems
• Room to grow – Shape not just products, but the future of AI assurance