Service Delivery Executive

Today's threatscape is relentless. So are we. At Cyderes, we build practical Identity & Access Management (IAM), Exposure Management, and risk programs, helping organizations stop active threats fast with Managed Detection & Response (MDR) that integrates with existing tools. Powering it all is Meridian, our entity fabric that connects identities, assets, and access into one trusted reality. Augmented by AI and driven by seasoned operators, our tireless global team arms organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.

Cyderes is looking for an experienced Service Delivery Executive to serve as the dedicated security lead for a strategic energy sector client based in Atlanta. In this dedicated role, you will be the single point of accountability for delivering managed security services. You will oversee our client relationship at the executive level and ensure the program meets commercial and operational expectations.

This is a high-visibility position that requires equal parts technical credibility, and program management rigor. You will work with our client's security leadership. This includes the CISO and senior partners. Additionally, you will coordinate multiple teams. This team will deliver outcomes across SOC operations, threat intelligence, incident response, and technology adoption. You will report to Vice President of Delivery.

Own the strategic client relationship at Director and above level, serving as the primary escalation point for all delivery, commercial, and relationship matters.

Lead programme governance across onboarding, steady state, and continuous improvement phases within a managed services model.

Drive adoption and engagement with newly deployed security technology, ensuring the client realises full value from the platform.

Manage cross-functional delivery teams with accountability across SOC operations, SIEM/SOAR, threat intelligence, and incident response workstreams.

Translate complex technical risks and security findings into clear business language for senior client stakeholders.

Identify and progress service expansion opportunities in alignment with the client's evolving needs and Cyderes' commercial objectives.

Navigate complex enterprise stakeholder environments with discretion, building trusted advisor relationships at multiple levels of the organisation.

Maintain programme health dashboards, SLA reporting, and executive-level communications on a regular cadence.

Benefits that go beyond the basics, we support our people so they can do their best work.

✔ Medical Insurance - Employee + dependents covered

✔ Life Insurance - Protection for what matters most

✔ Retirement Match Program - We invest in your future

✔ Hybrid Work Model - 2–3 days in office

✔ Maternity & Paternity Leave - Time for the moments that matter

✔ Paid Time Off - PTO + sick & casual leave

✔ Bereavement & Volunteer Time - Give back to your community

✔ Professional Development - Reimbursement program

✔ LinkedIn L&D Platform - Thousands of courses at your fingertips

✔ Mobile Phone Reimbursement - Stay connected, on us