Localization Specialist

At D2L, we’re passionate about transforming learning to be accessible, engaging, and inspiring for everyone. Our software reaches millions worldwide, and we’re looking for people who share our vision. 

The Localization Specialist ensures timely delivery of multilingual content, supports localization and product release schedules, and contributes to the Course Package Translation Service. The role requires tracking localization issues, maintaining SOPs and training materials, and collaborating with internal teams and partners. Strong project management, technical writing, problem-solving, and customer support skills are essential to ensure a high-quality experience for all stakeholders. 

• Engage with internal and external stakeholders to identify localization gaps and resolve translation issues  
• Support new translation deals and project manage end-to-end delivery of the Course Package Translation Service  
• Develop, conduct, and track translation quality programs with internal/external stakeholders  
• Analyze localizability and localization workflow issues and provide innovative, optimal solutions  
• Develop, document, and refine standard operating procedures (SOPs) to drive efficiency   
• Create external documentation (FAQs, blog posts, SOPs, Known Issue and Fixed Issue articles, etc.,)  
• Assist with additional high-priority localization tasks and initiatives as they arise  
• Leverage AI-powered tools responsibly to support content creation, translation QA, and workflow efficiency while ensuring accuracy, quality, and adherence to organization AI governance 

• Collaborate with internal and external stakeholders to troubleshoot localization issues, identify root causes, and implement effective solutions 
• Create, publish, and peer review content and media in accordance with the technical writing standards  
• Monitor and maintain publishing queues to review, edit, and publish external content created by D2L colleagues  
• Produce actionable insights by analyzing localization issue trends and time to resolution   
• Ability to use data tracking tools  
• Gather and analyze localization requirements in collaboration with requestors and subject matter experts (SMEs)  
• Own successful completion of course package translation projects and other localization requests 
• Manage vendor-relationships to deliver projects on time within budget  
• Use AI-assisted authoring, summarization, and translation optimization tools to improve translation quality and operational efficiency while validating outputs for accuracy and consistency 

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.