Manager, Infrastructure Services

The Manager, Infrastructure Services leads the day-to-day delivery, reliability, security, and continuous improvement of D2L's Corporate IT infrastructure and platform services. This role builds a strong team culture, develops team members, and partners across the business to ensure infrastructure services are scalable, resilient, secure, and aligned with organizational priorities. The Manager translates infrastructure strategy and roadmaps into clear team priorities and reliable delivery plans, while balancing operational excellence, risk management, automation, and customer needs. 

• Lead and develop the Infrastructure Services team, creating a culture of high quality, accountability, collaboration, and innovation. 
• Support hiring, onboarding, coaching, performance management, and career development for team members. 
• Define and maintain clear team priorities and delivery plans aligned to Corporate IT and business objectives. 
• Guide the team through technical and operational decisions that balance people, process, technology, security, and business impact. 
• Identify operational and project risks early, communicate impacts, and ensure appropriate mitigation and escalation. 
• Drive productivity and efficiency while holding the team accountable for reliable, high-quality outcomes. 
• Evaluate new technologies and automation opportunities and recommend improvements to infrastructure services. 
• Partner with the Director, Data & Infrastructure Services to execute infrastructure roadmaps and continuous improvement initiatives. 

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:

• Impactful work transforming the way the world learns
• Flexible work arrangements
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Retirement planning
• 2 Paid Volunteer Days
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.