Content Administrator, Learning & Development

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

The Content Admin is a key member of the Learning and Development team, responsible for translating complex product specifications into actionable support content. You will partner with the Legal and Studio teams and Product stakeholders to maintain a library of internal agent-facing scripts and external user-facing FAQs. Your success will be defined by your ability to distill technical details into concise, "need-to-know" information that empowers both our users and our support agents to resolve inquiries efficiently.

• Knowledge Base Maintenance: Create and update external user-facing FAQ content for DailyPay’s core products (US EWA, DP Card, etc.) and upcoming international launches

• Agent Empowerment: Develop internal Knowledge Base articles and support scripting (talk tracks) to ensure agents provide accurate, on-brand resolutions

• AI-Enabled Content Workflows: Design, implement, and maintain AI-assisted content workflows (e.g., article auto-drafting, smart tagging, automated verification cadences) within Zendesk and adjacent tools — including the human QA loops, documentation, and performance monitoring required to keep them accurate and reliable after launch

• Internal Communications: Draft ad-hoc internal content such as team newsletters, Slack announcements, and email notifications to keep the Operations team informed

• Editorial Collaboration: Partner with the Legal and Studio teams to perform proofreading, revisions, and brand-voice alignment across all Support collateral

• Content Planning Support: Work with Product stakeholders and L&D team members to execute a content roadmap that anticipates upcoming product releases and feature updates

• Brand Consistency: Ensure all generated content adheres to DailyPay’s established brand voice and tone, tailoring messaging for diverse user personas

• Project Tracking: Manage personal project timelines diligently to ensure all content assets are delivered in alignment with product launch cycles and team deadlines

• Relevant Experience: 2+ years of experience in technical copywriting, content management, or instructional design within a fast-paced technology environment. Zendesk knowledge base experience is highly desirable

• Writing Proficiency: Strong editorial skill set with a proven ability to simplify complex technical processes into clear, user-friendly documentation

• Technical Aptitude: High proficiency with Google Workspace; hands-on experience building or managing AI-assisted content workflows (prompt design, output QA, automation tools); Zendesk administration experience strongly preferred

• Collaborative Mindset: Experience engaging with cross-functional stakeholders (Product, Engineering, Support) to gather information and solicit feedback

• Organizational Skills: Demonstrated ability to manage multiple tasks simultaneously while maintaining high attention to detail and meeting deadlines

• Educational Foundation: Bachelor’s degree in Communications, English, Technical Writing, or a related field (or equivalent practical experience)