Vice President, Professional Services

About Us:
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center.

As the Vice President of Professional Services, you will be the primary architect of DailyPay’s implementation strategy, responsible for maturing a predictable, outcome-driven organization that scales with our rapid growth. You will provide executive leadership to a multi-tiered team, driving frictionless onboarding and technical integration frameworks that ensure long-term stability and operational risk reduction. By partnering across Sales, Product, and Client Success, you will transform the implementation lifecycle into a competitive advantage, directly accelerating time-to-revenue and fostering deep-seated client trust.

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  Strategic Leadership: Define the high-level vision and governing policies for the Professional Services and Solutions Engineering segments to ensure company-wide impact and operational excellence.

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  Organizational Maturity: Strengthen leadership depth and standardize delivery frameworks to create a predictable, scalable organization capable of supporting rapid enterprise growth.

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  Risk & Stability: Drive accountability for integration stability and operational risk reduction, ensuring "healthier" integrations in steady-state and reduced operational loss. Revenue Acceleration: Optimize the implementation engine to decrease time-to-revenue across Strategic, Enterprise, and SME accounts through better tooling and process refinement.

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  Executive Advocacy: Serve as the principal advisor to the executive team on systemic organizational challenges and represent the implementation function in high-stakes client stakeholder meetings.

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  Cross-Functional Alignment: Orchestrate tight alignment with Sales, Product, and Trust & Safety to ensure Professional Services serves as a trusted partner throughout the customer lifecycle.

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  Product Influence: Advocate for client and team needs within the organization to drive product roadmap improvements that simplify technical integrations and onboarding. Performance Governance: Establish and govern key performance indicators (KPIs) and reporting structures that facilitate data-driven executive decision-making.

• Executive Experience: 10+ years of professional services experience, with a proven track record of leading large-scale technical implementation teams in a SaaS or Fintech environment.

• Strategic Vision: Demonstrated ability to navigate high-stakes ambiguity and define systemic strategies that align with broader organizational goals.

• Technical Acumen: Deep understanding of complex technical integrations, payroll/timekeeping system transitions, and the Solutions Engineering lifecycle. Leadership Depth: Exceptional ability to develop senior leaders and manage large-scale resources, including a workforce of 40+ members.

• Communication Excellence: Sophisticated communication skills with the capacity to influence stakeholders and reconcile multiple executive perspectives. Academic Foundation: Bachelor’s degree in a related field or equivalent professional experience at the executive level.