Case Manager Specialist

• Provide day-to-day support to clients, addressing their immediate needs and concerns.
• Assist clients in accessing resources such as housing, employment, healthcare, and other community services.
• Help clients navigate the challenges of homelessness by providing emotional support and practical guidance.
• Develop and maintain positive, trusting relationships with clients to foster a safe and supportive environment.

• Collaborate with the Client Services Manager and other team members to develop and implement individualized service plans for clients.
• Monitor client progress and update case notes regularly to ensure accurate documentation of services provided.
• Coordinate with external service providers and partners to connect clients with necessary resources and support.
• Advocate on behalf of clients to ensure they receive the services and assistance they need.

• Support the implementation of Dakota Woodlands’ programs and services by facilitating client intake, assessments, and referrals.
• Participate in group activities and workshops aimed at enhancing clients’ skills and knowledge.
• Contribute to the development of new programs and services that address the evolving needs of clients.

• Maintain accurate and confidential client records in compliance with organizational policies and procedures.
• Assist with data collection and reporting for program evaluation and improvement.
• Ensure compliance with all relevant regulations, policies, and procedures related to client services.

• Work closely with other staff members to ensure a coordinated approach to client care.
• Participate in regular team meetings, training sessions, professional development, and personal care opportunities.
• Contribute to a positive team environment by sharing knowledge, experiences, and resources with colleagues.

• Perform other duties and responsibilities as assigned to support the organization's mission and client needs.

• Bachelor’s degree in social work, human services, psychology, or a related field; or equivalent experience in a social services role.
• Previous experience working with individuals experiencing homelessness or in a related human services field is highly preferred.
• Strong interpersonal and communication skills, with the ability to work effectively with diverse populations.
• Empathy, patience, and a genuine commitment to helping others.
• Ability to handle sensitive and confidential information with discretion.
• Strong organizational skills and attention to detail.
• Proficiency in using basic computer applications (e.g., Microsoft Office, client management software).

• Full-time position with potential for occasional evening or weekend shifts.
• Active work environment, requiring regular interaction with clients and community service providers.

Interested candidates should submit a resume and cover letter detailing their qualifications and interest in the position. Applications will be reviewed on a rolling basis until the position is filled.

Dakota Woodlands is an equal opportunity employer. We encourage individuals of all backgrounds, including those with lived experience of homelessness, to apply.