Senior IT Engineer, New Vertical

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

We're scaling a new vertical, and we're hiring our first dedicated IT Implementation Engineer to accelerate our growth.

You'll operate with real autonomy and report directly to senior leadership. The job is to make sure the right things are getting done by the right people - whether that's managing an implementation, triaging customer support tickets post-implementation or eventually managing a team you've helped build. If you're someone who gets energy from bringing order to ambiguity, holds themselves accountability to outcomes rather than activity, and can communicate clearly to leadership when the plan needs to change, this role was built for you.

• →

• 4+ years in an IT implementation, technical onboarding, or field/remote support role

• Hands-on experience with dental practice management systems (PMS) — you know how practices actually run their technology

• Strong working knowledge of remote access tools (TeamViewer, RemotePC, Splashtop, AnyDesk, or equivalent) and network fundamentals

• Experience managing a high-volume workload — you've handled 20, 30, 40+ concurrent implementations and know how to keep quality high across all of them

• Clear, confident communicator — equally effective explaining a network issue to an IT director and walking a front desk coordinator through a setup step

• Experience in a dental, healthcare, or health tech environment

• Familiarity with dental imaging software or intraoral scanner platforms

• Familiarity with HIPAA and other healthcare compliance frameworks

• Background in, or appetite for, a sales engineering or solutions consulting path long-term

Req ID: J-1174

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

Data Privacy Notice: By submitting your application, you consent to Dandy collecting, storing, and processing your personal information for recruitment purposes in accordance with our Privacy Policy and GDPR regulations. You have the right to access, rectify, or request the deletion of your data at any time by contacting Privacy Requests.