Customer Service Advocate

United States·Shakopeemid

OtherCustomer Service

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Overview

Make a meaningful impact in healthcare while growing your career.

Technical Tools

OtherCustomer Service

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Advocate to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. This is a fully on site position at our plant in Shakopee, MN.

Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health

About Daniels Health

We’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers.

Support all customer service and administrative functions including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance

Serve as the first point of contact for hospitals and healthcare facilities via phone and email

Investigate and resolve customer requests and complaints using Salesforce

Coordinate with production and transport teams to ensure timely deliveries

Create and distribute manifests, tracking forms, and process documents

Support daily routing logistics and inventory coordination

Collaborate across departments to manage account changes and generate reports

Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience

2+ years of customer service or administrative experience

Proficiency in Microsoft Office; Salesforce experience is a plus

Comfortable working with data to support decisions and process improvements

Must be able to reliably commute to Shakopee, MN

Highly organized, adaptable, and able to manage multiple priorities

Willingness to work flexible hours, including weekends or holidays as needed

Experience in healthcare, logistics, or service-based industries

Proven track record of improving processes or customer satisfaction

Familiarity with inventory or routing systems

Job Stability – As an essential service to healthcare, Daniels Health is non-seasonal and recession-proof

Comprehensive Benefits – Medical, Dental, and Vision Insurance effective on Day One; Paid Short-Term Disability; Company-sponsored Life Insurance; Voluntary Long-Term Disability and Accident Insurance

401K Matching Plan – 50% employer match on up to 6% contribution (up to 3% employer contribution) with a 5-year vesting schedule and no waiting period on the match

Permanent Position – Full-time, 40 hours per week with long-term career potential

Mission-Driven Work – Be part of a company that’s making healthcare safer and more sustainable through innovative waste management solutions

Growth & Development – Opportunities to expand your skills in leadership, data analysis, and cross-functional collaboration within a supportive and evolving organization