Guest Experience Assistant General Manager

United States·Concordmid

OtherAssistant General Manager

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Quick Summary

Key Responsibilities

Assist in hiring, training, coaching, and developing a high-performing retail team. Inventory Management: Oversee product ordering to drive sales while minimizing loss and shrink.

Requirements Summary

Up to 5 weeks annually (3 weeks vacation, 6 sick days, 4 personal days). 8 Paid Holidays each year. Community Engagement: 2 paid service days annually. Education: 100% tuition reimbursement.

Technical Tools

OtherAssistant General Manager

Location: Concord, NC
Status: Full-time 30-40 hours per week, benefits eligible
Schedule: 24/7 retail environment (days, nights, weekends, overnights)

Join Dash In as our Guest Experience Manager! Dash In is proud to be Great Place to Work Certified™ and part of the Wills Group family of brands. We believe in putting people first and investing in growth, leadership, and long-term success.

As a leading convenience brand operating more than 60 locations, Dash In delivers fuel, fresh food, convenience retail, and car wash services in a fast-paced 24/7 environment. We are committed to creating a welcoming, efficient, and service-focused experience for every guest.

Responsibilities

~1 min read

As the Guest Experience Manager, you’ll lead the Front of House (FOH) team and partner with the Store Manager to ensure strong daily execution and exceptional service delivery.

→Team Management: Assist in hiring, training, coaching, and developing a high-performing retail team.
→Inventory Management: Oversee product ordering to drive sales while minimizing loss and shrink.
→Brand Standards: Maintain a clean, safe, and guest-focused environment.
→Operational Leadership: Support 24/7 retail execution and act as Store Manager when needed.
→Communication: Ensure clear communication across all levels of the organization.
→Audit & Inspection Readiness: Meet or exceed expectations during third-party audits and inspections.
→Performance Results: Drive sales growth, positive customer feedback, and strong profitability metrics (labor, expenses, inventory control).

High school diploma or GED -or- ability to complete employer-paid GED program; associate or bachelor’s degree preferred.
3+ years of experience in operations, customer service, food service, or retail.
2+ years of leadership experience.
Ability to work a varied full-time schedule including days, nights, weekends, and overnights.
Must be 18+ and authorized to work in the U.S.
Successful completion of background check and drug screening.