Guest Experience Supervisor

United States·Waldorfmid

OtherSupervisor

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Quick Summary

Technical Tools

OtherSupervisor

Required Availability:

Must be available to work overnight/graveyard shifts (10:00 PM – 7:00 AM)
Must be available to work weekends and holidays as needed

Are you ready to be part of a team dedicated to making greatness happen? Dash In, a proud division of the Wills Group family, is Great Place to Work Certified™ and recognized as one of Fortune's Best Workplaces in Retail™.

We're looking for a Guest Experience Supervisor to help lead our team and deliver exceptional guest experiences every day.

Collaborate with the Guest Experience Manager and Store Manager to build, develop, and train a high-performing team of retail associates.
Ensure smooth front-of-house operations and provide your team with the tools and resources needed to deliver outstanding guest experiences.
Proactively engage with guests and address questions or concerns promptly.
Support associates in meeting guest needs efficiently while maintaining a "no wait" experience.
Monitor customer flow and open registers as needed to ensure seamless service.
Uphold Dash In Brand Standards by maintaining high levels of guest engagement, cleanliness, safety, and operational excellence.
Communicate inventory and ordering needs effectively with the Guest Experience Manager.
Complete additional responsibilities as assigned by the Guest Experience Manager and Senior Store Manager.

Requirements

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Minimum of 1 year of supervisory or management experience in a customer service or retail environment.
High School Diploma or GED required.
Ability to multitask and solve problems effectively in a fast-paced environment.
Comfortable using technology, including POS systems and related software.
Strong commitment to providing exceptional guest experiences with excellent interpersonal skills.
Active ServSafe Certification preferred.

Join a company that drives innovation, delivers exceptional value, and fosters a positive work environment. At Dash In, we are committed to supporting your growth and development.

What We Offer

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✓Pet insurance.

✓Basic life insurance.

✓Short- and long-term disability coverage.

Paid vacation, sick leave, personal leave, and company holidays.
Two paid Community Engagement Days each year.

Paid parental leave for new parents.

Tuition reimbursement.
Professional development programs.
Certificate program assistance.

401(k) with employer-matched contributions.
Financial planning assistance.

Affordable medical, dental, and vision coverage.
Health Savings Account (HSA) options available.

Advancement opportunities throughout the Mid-Atlantic region.

Discounted coffee and fountain beverages.
Discounts on fresh food at Dash In corporate stores.
Discounted monthly car wash memberships.

We're excited to meet you and welcome you to our family. Apply today and help us create greatness together.

Dash In is an Equal Opportunity Employer. We do not discriminate against any employee or applicant for employment based on age, race, religion, color, disability, sex, sexual orientation, national origin, or any other protected characteristic under applicable law.