IT Support Technician Intern

We're looking for IT support interns to join Datadog's Enterprise IT organization — the team responsible for managing the internal tools, systems, and services that keep Datadog running smoothly as we scale. As part of this team, you'll work alongside IT professionals to troubleshoot issues, support employee onboarding and offboarding, manage SaaS applications, and help maintain the infrastructure that internal teams rely on every day. This means providing excellent customer service to our employees to support thousands of endpoint devices such as macOS, iOS, Chrome OS and Windows. In addition, you will support software as a service (SaaS) solutions like Google Workspace, Slack, Zoom, Jamf, and more.

• Learn and assist in providing customer service and technical support for our employees
• Shadow and support laptop deployment as part of onboarding and refresh cycles
• Participate in new hire orientations to understand policies, best practices and services used within Datadog
• Assist with general ticketing, account management, and basic troubleshooting under supervision
• Help maintain hardware and software inventory
• Contribute to documentation creation and maintenance
• Observe and support unified communications setups in conference rooms and common areas
• Participate in team meetings and knowledge-sharing sessions
• Gain exposure to deployment and security-related projects
• Develop skills in various SaaS tools and IT workflows

• You are targeting a 2027 full-time start date
• You are in the process of receiving/have a degree in IT, Communications, or a related field; or have equivalent experience
• You are passionate about technology and eager to learn
• You love working in a team and helping people
• You have a basic understanding of computer hardware and software
• You are curious about how things work and enjoy problem-solving
• You want to gain experience in a fast-paced, high-growth startup environment
• You have a positive attitude and are ready to learn from experienced team members
• Familiarity with macOS, iOS, or other Apple devices
• Basic knowledge of Google Workspace or other SaaS applications
• You are available to work full-time from the Datadog Boston office from following period: 
• June 1, 2026 - August 21, 2026

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. 

#LI-Hybrid

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. 

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