Manager I, Technical Account Management - San Francisco

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. The Technical Enablement Managers & Technical Account Managers (TEM-TAM’s) are focused on existing customers and ensuring that they are deriving value from Datadog. We share our technical and product expertise by working directly with some of our largest customers, providing enablement sessions, showing them best practices and coaching them on how to use Datadog around their specific use cases. You will lead a team of individual contributors and be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

• →Manage, develop, and mentor a fast-paced team of TAMs & TEMs with a Player / Coach approach
• →Assist recruiting efforts to find and hire top talent within your region. Coach new hires during onboarding to ensure proper ramping of skills and capabilities
• →Oversee successful onboarding, development and education of new and existing TAMs & TEMs
• →Streamline communication directly with TAM-assigned Datadog customers from a leadership perspective
• →Collect feedback for TEMs on their enablement sessions
• →Ensure TEMs are providing technical training on technical topics and product adoption for customers
• →Plan and/or hold technical training sessions to provide technical guidance for some of our largest customers
• →Work closely with the greater Technical Solutions leadership and other groups throughout the organization (Sales, Customer Success, Engineering, Product) to tackle urgent matters and to implement process improvements
• →Continuously iterate on best practices for technical product adoption and customer success

• Passionate about people management and/or mentorship with previous experience leading a team
• Self-motivated, detail-attentive, and have a desire for continuous learning 
• A critical thinker who defaults to a client-centric consultative approach
• Experienced in successful implementation of process and procedure in a scaling company
• Knowledgeable of current infrastructure and monitoring solutions and technologies
• Experienced in 5+ years in a Presales, Post Sales, Consultancy or adjacent customer facing role with a successful track record
• Experienced working in a startup and/or fast-paced organization
• Someone who studied a Computer Science or Engineering major, or equivalent experience 

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference. 

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