Engagement Manager, North

Dataiku is looking for an Engagement Manager to join the team. The ideal candidate is an energetic individual who is passionate about deploying big data technologies and using data science to solve business problems, and who will efficiently help customers drive their projects to get the most out of Dataiku.   

As a part of the Services team, the Engagement Manager is responsible for driving smooth client implementations of our product with our customer base. It requires skilled coordination of the deployment, training, and adoption of best practices, positioning users to derive the maximum value from the software, contributing to their data-driven operational success. 

• Manage client relationships, needs, and oversee implementation services estimation, delivery, and controls across multiple engagements.
• Lead the service delivery team, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Manage Project Budget, Margin, Scope, and Schedule within initial parameters.
• Independently identify internal and external project risks and provide fit-for-purpose mitigations.
• Assess customer feedback and refine products and service offerings with internal owners and providers.
• Facilitate and guide discussions on the infrastructure sizing, positioning, and architectural implementation of capabilities with engineering and data science leads
• Prioritize and schedule work based on company KPIs and multiple team’s capacity and availability.
• Iterate on and help evolve the product lifecycle workflow and capabilities and coordinate release coordination.

• Have 2-5 years’ of experience leading project teams and-or cross-functional projects.
• Are organized, ambitious, and take ownership when relevant and delegate as needed.
• Have a Bachelor’s or Military experience in a related field.
• Have an excellent understanding and practical experience with modern project management methodologies and software engineering processes.
• Have excellent communication skills.
• Thrive in the executing and iteration of efficient processes.
• Can identify, manage, and mitigate risk, contingencies, reporting, and operations.
• Can leverage lessons learned to feedback and improve process and best practices.
• Can highly collaborate with partners, internal team members, consultants, third-party sellers, and customers.
• Location: Must be currently located within either the EST or CST regions of the United States.

• Master's Degree in Computer Science or STEM degree program or equivalent combination of skills and experience.
• Data science degree or background in previous roles
• Previous Services experience in a SaaS company.
• Project Management/Scrum certifications (CAPM, PMP, etc).

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