Production Analyst - Client Services

United States·WestminsterFull-timemid

OtherClient Services

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Overview

DataLab’s Client Services Team is at the core of delivering value creation for our clients. Our team’s problem solving,

Technical Tools

OtherClient Services

DataLab’s Client Services Team is at the core of delivering value creation for our clients. Our team’s problem solving, project management and direct marketing skills translate into positive ROI and success for our clients.

Production Analyst is an entry level position in the client services department. The primary responsibilities are to act as a liaison between the internal DataLab USA client team and other internal departments, including analytics and marketing technology. This role provides essential support to DataLab for campaign database marketing services. This role is a gateway to either Client Services or Marketing Technology career paths.

Act as primary coordination point for all incoming client assets and documentation

Coordinate campaign production schedules internally

Create client documentation including client requests, JIRA request and additional client specific information

Track and document client requests to ensure they are being resolved in a timely manner

Answer client requests that are standard, scripted

Monitor quality control for assigned automated tasks

Coordinate non-campaign processing tasks

File management and usage

Ability to learn and use 3rd party software and proprietary software

Ability to learn basic SQL skills

Document notes and follow ups for client calls

Support client billing and usage reporting

Creation and tracking of task lists and status reports

Coordinate between departments

Know when client files are expected; notify team members if they do not come in

Know when the client approvals are due and keep team members updated

Responsible for the movement of files and assets from FTP sites and/or emails to appropriate folders and notify appropriate team members

Take notes on all client calls and create meeting notes with follow up and action items

Be able to use FTP, MoveIT, JIRA and navigate through Wiki

Know all client file inputs for a campaign, understand which would be critical for campaign processing and how the fields within each file are used in the campaign and results reporting

Bachelor’s degree required, preferably in Marketing or STEM field

Familiar with Microsoft Outlook, Word and Excel

Ability to learn SQL

Strong attention to detail, clear communication skills (written and verbal)

Strong interpersonal skills and ability to deal effectively in a team environment

Direct Marketing experience or knowledge a plus

We are proud to offer a comprehensive benefits package designed to support the well-being and financial security of our employees. Our benefits include:

Health, Dental, and Vision Plans: Comprehensive coverage to meet your healthcare needs.

Employee Assistance Program (EAP): Resources and support for personal and professional challenges.

401(k) Retirement Savings Plan: Includes option for Traditional or Roth IRA to help you plan for your future.

Paid Time Off: Enjoy paid vacation and sick leave to maintain work-life balance.

Company Holidays: Nine paid company holidays throughout the year.

DataLab USA™ is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

All offers of employment are contingent on passing a background check and drug test.

This job posting will remain un Jun 26th 2026