FP&A Technical Account Manager

United Kingdommid

Technical Support EngineerCustomer

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Overview

Description Come build the future of finance with Datarails. We're a global, AI-powered FinanceOS company helping finance teams transform the way they work. By combining intelligent automation, AI,

Technical Tools

Technical Support EngineerCustomer

Responsibilities

~1 min read

→Partner with existing customers to design and implement additional products
→Act as the technical expert on our product suite, helping customers unlock new value from their Datarails investment
→Advise customers on best practices for financial processes and reporting within the Datarails ecosystem
→Collaborate cross-functionally with Product, Marketing, and Operations to support strategic initiatives and influence roadmap development
→Maintain strong relationships with key customer stakeholders, including Controllers, Directors of Finance, and CFOs
→Develop and iterate on internal playbooks, resources, and processes for add-on product engagements.

1–3 years of experience in software implementation, consulting, or similar customer-facing roles, finance or accounting background preferred
Advanced Excel proficiency (formulas, VLOOKUP, PivotTables, Power Query, complex models)
Strong communication and relationship-building skills - this role involves creating and managing business relationships with CFOs, VPs, Directors of Finance, and other customers from leading US companies, requiring the ability to engage in professional conversations, manage expectations, and guide customers to a positive outcome.
Bachelor’s degree or equivalent experience