Senior UX Designer, Provider Experience

Provider Console is the front door for every provider that works with Datavant. It's where providers onboard, manage their requests, access their tools, and increasingly — where they'll be able to do more for themselves without ever needing to call us. Right now it's a product with strong bones but real gaps: too many workflows that require human intervention, too little transparency for providers about what's happening with their requests, and a surface that doesn't yet feel like a coherent, unified experience as new capabilities get added.

We're looking for a Senior UX Designer to own the experience end-to-end. This role is about more than shipping screens — it's about defining what it feels like to be a provider working with Datavant, and systematically reducing the friction that creates support tickets, delays, and frustration. Self-service is a core strategic bet: the more providers can accomplish on their own, the faster we scale and the better our economics look. You'll be the designer who makes that a reality.

Provider Console is Datavant's unified provider-facing platform. Today it serves as the hub through which several products connect:

• Request Manager — providers submit, track, and manage ROI requests
• Provider Exchange — delivery and billing integration for provider networks
• HealthForms — patient-facing form submissions that feed into provider workflows
• Certification & Onboarding — credentialing, admin setup, and provider network enrollment
• Notifications — automated communications keeping providers informed through the request lifecycle

The design challenge is twofold: each of these has its own history and logic, and your job is to make them feel like a single, coherent platform — while also pushing the product toward fewer phone calls, fewer emails, and more providers who can solve their own problems.

• Define and maintain the overall experience architecture of Provider Console — how features connect, how providers navigate, and how new capabilities get introduced without adding cognitive load
• Identify and resolve inconsistencies across product surfaces that have grown independently — navigation patterns, terminology, interaction models
• Design for provider journeys that span multiple products, not just individual feature moments
• Build and maintain a shared component library and pattern documentation for Provider Console, in coordination with the broader design system

• Lead the design effort to reduce provider reliance on support — map where and why providers call or email today, and systematically design those friction points out
• Design transparent, real-time status experiences so providers always know where their request stands without asking
• Create onboarding and setup flows that enable providers to configure their own credentials, users, and preferences without implementation support
• Design proactive notification and alert systems that surface the right information at the right time, reducing the need for providers to go looking
• Evaluate and design for progressive disclosure — showing providers the right level of complexity based on their role and context

• Conduct provider research — both with external provider organizations and internal teams who proxy for provider needs — to ground design decisions in real behavior
• Analyze support ticket data, call drivers, and AM escalations to identify the highest-impact self-service opportunities
• Run usability testing on new workflows before they ship, with a particular focus on onboarding and first-time experiences
• Maintain a clear point of view on what providers need most and bring that perspective into roadmap and prioritization conversations

• Partner closely with the Provider Console PM, engineering team, and adjacent product teams (RM+, HealthForms, Provider Exchange) as new capabilities get integrated
• Work with Solutions Consulting and Account Management teams who have direct provider relationships and field feedback daily
• Communicate design decisions clearly — including what you explored and why you landed where you did
• Push for quality: specs that leave no room for ambiguity, prototypes that test what matters, and delivery that matches design intent

• 5+ years of UX design experience, with a portfolio that shows platform thinking — not just individual features
• Demonstrated experience designing multi-product or multi-surface platforms where consistency and navigation architecture were a core part of the challenge
• A track record of designing for self-service: reducing the need for human intervention in complex workflows through better UX
• Strong information architecture and interaction design skills — you think at the system level and the interaction level simultaneously
• Experience conducting and synthesizing user research, including working with business stakeholders as proxies when direct access is limited
• Comfort working across product and engineering teams where your work has dependencies — and creating dependencies for others
• Strong written and verbal communication; you can articulate design strategy, not just present comps

• Experience designing for B2B SaaS platforms where the end user is a professional in a complex domain (healthcare, legal, financial services, etc.)
• Familiarity with provider-facing healthcare workflows — credentialing, billing, prior authorization, or release of information
• Experience designing notification and alert systems, or other proactive communication UX
• Comfort working with Figma, Figjam, and collaborating directly with engineers who work in component-based front-end frameworks

• You've mapped the current Provider Console experience end-to-end — including the seams between products — and identified the top 3–5 consistency and self-service gaps
• You understand what drives provider support contacts and have a hypothesis about which ones are design-solvable
• You've shipped one improvement and established trust with PM, engineering, and the AM/SC teams who interact with providers daily

• Provider Console feels like a coherent platform — not a collection of products stitched together — and you are the design authority behind that
• At least one major self-service workflow is live and measurably reducing support volume or AM time spent on provider questions
• New capabilities from RM+, HealthForms, and Provider Exchange have a clear, consistent integration pattern that you defined
• Provider onboarding NPS or time-to-first-value has improved, with your design work as a contributing factor