Technical Solutions Engineer

We are looking for an Enterprise Technical Lead to own technical delivery and customer success across complex enterprise engagements, driving clarity in ambiguous situations and translating Datavant's linkage and real-world evidence generation capabilities into outcomes our customers can act on.

You will operate as a trusted technical partner to customers and internal teams, taking customer-facing technical projects from messy to executed and balancing white-glove support with the scalable patterns the team needs.

• Own end-to-end technical delivery of complex customer engagements, often spanning multiple systems, stakeholders, and product areas
• Build deep understanding of customer ecosystems, data flows, and business goals — and use that to design effective technical solutions
• Serve as the technical quarterback for customer escalations: pull in the right cross-functional partners (Strategic Engagement, Product, Engineering, Privacy Delivery, Science, GTM, Solutions Consulting), drive resolution, and lead retrospectives that turn lessons into prevention
• Translate technical complexity into clear, actionable insights for both technical and non-technical audiences
• Approach ambiguity with structured thinking and a "yes if" mentality: organize information, develop a clear plan, drive execution, and come prepared with recommendations rather than open questions
• Make decisions on tradeoffs (technical feasibility, business impact, customer needs, scalability) and own driving them to resolution
• Develop business and impact awareness: understand how technical decisions affect adoption, accuracy, scalability, and long-term customer value, and communicate that impact to both customer and internal stakeholders
• Submit structured, actionable feedback to Product and Engineering, and document customer implementations clearly so the team can learn from them
• Identify patterns across customer work and propose repeatable solutions, automation, or framework opportunities that scale beyond a single customer
• Build trust-based, long-term relationships with customers, balancing reliable delivery with thoughtful pushback when warranted
• Maintain a 1:1 say-do ratio: exceptional reliability and follow-through on every commitment

• →Bachelor's degree
• →3–5 years of full-time experience in a customer-facing technical role, preferably in a B2B SaaS context (e.g., implementations, technical solutions, technical program management, sales engineering, or similar)
• →Proven ability to own complex, ambiguous customer-facing projects end-to-end with minimal oversight, while keeping technical and business outcomes aligned
• →Strong technical fluency across APIs, data workflows, integrations, and customer data systems
• →Structured problem-solving in ambiguous, high-stakes situations: you frame the problem, prioritize hypotheses, and drive resolution
• →Scientific and analytical reasoning: you use evidence, evaluate uncertainty, understand validation, and communicate tradeoffs clearly
• →Excellent communication and stakeholder management across technical and non-technical audiences, internal and external
• →Cross-functional collaboration without authority: you align Product, Engineering, Customer Success, GTM, Science, and Privacy partners to drive customer outcomes
• →Customer judgment: you balance technical correctness with customer goals, and bespoke needs with scalable solutions — asking not just "Can I?" but "Should I?" when designing custom approaches
• →Ownership and reliability: you finish what you start; you advocate for solutions that solve root causes, not just symptoms