Vice President, Service Delivery

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Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

The Vice President, Service Delivery is a regional operational leader responsible for delivery excellence across multiple markets and teams. This leader drives regional KPIs - including TAT, OTD, quality, productivity, and staffing - and is accountable for implementing standardized workflows across all assigned sites. The VP partners with Workforce Planning, NOC, Training, and Implementation to ensure strong operational execution and readiness for new processes and tools. This role manages Managers and Supervisors and plays a critical part in scaling high-performing operations across the region.

Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff
Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization
Ensure adherence to standardized workflows and compliance requirements across all sites
Partner with Workforce Management (WFM) to forecast labor needs and ensure appropriate staffing
Interpret regional KPI trends and create action plans to improve performance
Lead regional continuous improvement initiatives and support transformation pilots
Respond to operational escalations routed through Account Management
Partner cross-functionally with Network Operations Center (NOC), Training, Implementation, and Product teams
Coach and develop Managers and emerging leaders within the region
Drive adoption of digital and global workflows across operational teams
Design and evolve the service delivery operating model to support business growth and client expectations
Lead large-scale delivery transformations, including standardization, automation and technology enablement
Ensure delivery capabilities scale without linear increases in cost or headcount
Partner closely with Account Management, Go-To-Market, Product and Compliance
Review, assess and provide resolution to all negative and neutral customer services surveys.
Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance.
Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data.
Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.

Consistent achievement of SLA’s, quality and cost targets
Improved delivery scalability and operational leverage
Successful execution of transformation initiatives
Strong engagement and retention

Significant experience leading multi-site healthcare or large-scale operations teams
Strong leadership capabilities with the ability to develop leader-of-leaders
Fluency in operational KPIs and data-driven decision making
Experience leading compliance-driven, standardized workflows
Ability to manage change and scale new processes across diverse teams
Strong collaboration skills across cross-functional partners

Nice to Have

~3 min read

You have experience in HIM, ROI, or similar regulated operational environments
You have experience leading transformation or standardization programs
You have Lean/Six Sigma background

#LI-BC1

We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services.

The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for additional variable compensation.

The estimated base salary range (not including variable pay) for this role is:

$145,600—$167,400 USD

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not affect your application or hiring process in any way.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.