Senior Manager, Revenue Operations

David Energy is creating a new kind of power company. We offer cheaper and cleaner energy than traditional Retail Electricity Providers (REPs) can, and we do so economically because we can tap into renewable supply (e.g. solar) and controllable capacity (e.g. batteries) anywhere it exists, including "behind" customers’ electricity meters. We’re a series A company aiming to run the grid on clean energy 24/7/365.

We’re rapidly scaling our "Beat the Utility" product which guarantees small commercial customers that their total electric spend will be less than their incumbent utility. We can make this guarantee because our technology and risk management unlock value that is not available to the utility. We're currently operating in NYC (NYISO Zone J) and scaling toward hundreds of new customer locations per month, with plans to expand to additional zones and ISOs across the Northeast.

As our first dedicated RevOps hire, you will build David Energy’s revenue operations function from the ground up — owning both the strategic architecture and the day-to-day execution. If you've scaled a revenue engine through a funding inflection point and want to do it again with more ownership, this role was designed for you.

As David Energy’s Senior Manager of Revenue Operations, you will be responsible for designing and implementing the systems, processes, and analytics infrastructure that powers the full customer lifecycle — from acquisition through retention. This means owning both sales operations and customer success operations as co-equal functions, including health scoring, expansion revenue workflows, and retention infrastructure.. Initially reporting to the Head of Sales and Customer Success, this role works closely with leadership across sales, operations, marketing, customer success and finance teams.

• Design and implement scalable revenue operations processes across the entire customer lifecycle (lead generation → customer acquisition → expansion → retention)

• Own revenue forecasting, pipeline management, and performance analytics to drive predictable growth

• Develop and maintain revenue metrics, dashboards, and KPIs that provide actionable insights to leadership

• Create and optimize sales and customer success playbooks, processes, and workflows

• Lead quarterly business reviews and revenue planning cycles

• Serve as the primary administrator and strategic owner of our CRM (Salesforce) and revenue tech stack

• Implement and optimize integrations between sales, marketing, and customer success tools

• Evaluate, implement, and manage new revenue tools and technologies to support scaling operations

• Ensure data integrity and governance across all revenue systems

• Build automated workflows and reporting to eliminate manual processes

• Partner with sales leadership to design and optimize sales processes, territories, and compensation plans

• Develop customer success processes for onboarding, expansion, and retention

• Implement and optimize lead routing, qualification, and handoff processes

• Support pricing and deal approval workflows

• Build and own CS operational infrastructure including health scoring, expansion revenue playbooks, and renewal workflows

• Design onboarding and lifecycle processes in partnership with CS leadership

• Develop the reporting and analytics layer for CS performance (NRR, churn, expansion rate)

• Build comprehensive revenue reporting and analytics capabilities

• Conduct analysis on conversion rates, sales cycle efficiency, customer acquisition costs, and lifetime value

• Identify bottlenecks and optimization opportunities across the revenue funnel

• Provide data-driven recommendations to improve team performance and business outcomes

• Track and report on progress against revenue targets and operational metrics

• Work closely with marketing to optimize lead generation, nurturing, and attribution

• Partner with finance on revenue recognition, forecasting, and financial planning

• Collaborate with product on usage analytics and feature adoption tracking

• Support customer success on expansion, retention, and health scoring initiatives

• 5-7 years of experience in revenue operations, sales operations, or business operations roles, with 3+ years of experience in a high-growth SaaS or technology company

• Demonstrated experience scaling revenue operations through a funding inflection point — ideally from Seed, Series A, or Series B — with direct ownership of the build, not just maintenance of an inherited system

• Expert-level proficiency with CRM systems (Salesforce preferred) including custom objects, workflows, and reporting

• Strong analytical skills with experience in data visualization tools (Tableau, Looker, or similar)

• Experience with sales and marketing automation tools (Outreach, Salesloft, Marketo, etc.)

Ready to energize the future of revenue operations? Apply today!