Client Success Manager — Sunset

Location: Dumbo, Brooklyn, New York City, NY (Onsite, 5 days/week)
Compensation: $90,000 – $135,000 base + competitive equity
Visa Sponsorship: None
Experience Level: 2–4+ years
Employment Type: Full-Time

Sunset is a fast-growing legal tech startup helping venture-backed companies shut down gracefully. The company manages dissolutions, legal filings, investor distributions, and operational wind-downs for startups. Sunset has also launched a rapidly growing AI data licensing business involving real workplace datasets for model training.

The company has raised $5.5M and is scaling quickly across both its operational and AI data businesses.

Sunset is hiring a Client Success Manager to support founders throughout the full company dissolution lifecycle. This is not a sales or upsell role — success is measured by operational accuracy, responsiveness, and founder confidence during high-stress transitions. The role combines customer success, operations, legal process coordination, and project management responsibilities in a startup environment.

• Serve as the primary contact for client communication via phone, email, and tickets
• Manage founders through the full dissolution lifecycle
• Handle operational workflows including IRS 966 filings, investor capital distributions, and account closures
• Onboard clients into the Sunset platform and guide them through processes
• Become an expert in corporate wind-down procedures
• Maintain high CSAT, NPS, and SLA performance
• Collaborate with engineering, GTM, and operations teams
• Contribute feedback to improve internal processes and product workflows
• Create educational and help center documentation

• 2–4+ years in client success, customer support, operations, or account management
• Strong written and verbal communication skills
• Comfortable interacting with founders, attorneys, investors, and finance professionals
• Highly organized and able to manage 30–40 active client accounts simultaneously
• Strong problem-solving ability and curiosity
• Comfortable operating in ambiguous, high-stakes environments
• Empathetic and emotionally intelligent communication style
• Based in NYC or willing to relocate; comfortable working fully onsite in Brooklyn

• Startup experience
• Zendesk, Pylon, or ticketing platform experience
• Project management background
• Exposure to legal, tax, or finance operations
• Strong phone communication and relationship management skills

• Those who approach the role as sales or upsell oriented
• Large enterprise-only CSM backgrounds without startup exposure
• Candidates with weak interest in the founder support mission
• Those who prefer rigid structure over ambiguity and ownership

• Role is fully onsite in Dumbo, Brooklyn — 5 days/week — please only apply if you can commit to this
• Must be based in NYC or willing to relocate
• No visa sponsorship available

Shortlisted candidates will be contacted by David Joseph & Co., the recruiting partner managing this search on behalf of Sunset.