Senior Manager - Digital Workplace Service Owner

The Digital Workplace (DWP) Service Owner plays a pivotal role in shaping and leading the organisation’s digital workplace strategy. Responsible for defining and delivering the strategic direction and comprehensive service roadmap, the DWP Service Owner oversees a suite of platforms including Microsoft 365, collaboration tools, endpoint services, mobility, and identity solutions. This role is the central point of accountability for service performance, user experience, compliance, and ongoing improvement, ensuring every aspect of the digital workplace aligns with evolving business objectives and workforce needs.

As a strategic leader, operational guardian, and advocate for user experience, the DWP Service Owner ensures that the organisation’s digital environment is secure, modern, efficient, and intuitive. They are accountable for the full lifecycle of digital workplace technology services—from vision and strategy through to performance metrics and continuous enhancement. The DWP Service Owner acts as the key custodian of the organisation’s digital ecosystem, which spans collaboration platforms, end-user computing, identity and access management, and employee support channels. The role requires close collaboration with cross-functional teams, including engineering, security, HR, procurement, and other business stakeholders, to drive adoption and maximise value. By overseeing technology, operations, and people, the DWP Service Owner guarantees that digital workplace solutions remain cost-effective, secure, and consistently aligned with organisational goals. Ultimately, this position is entrusted with shaping a seamless, productive, and delightful digital workplace experience for all employees.