db Group - Head of Spa

DB Group is Malta’s leader in the Hospitality & Leisure sector, distinguished by its well-established portfolio including db Seabank Resort + Spa, db San Antonio Hotel + Spa, Pearl Spa, Hard Rock Café Malta, Starbucks, and a diverse collection of restaurants such as Aki, Amami, Nine Lives, Blu Beach, Westreme, Sonora, Tora, Manta, and Espiral.

We are currently seeking a dynamic and experienced Head of Spa to lead and elevate our Spa operations across the Group, primarily based at db Seabank Resort + Spa.

Role Overview:

The Head of Spa will be responsible for the strategic leadership, operational excellence, and commercial performance of the Spa division. This role requires a visionary leader who can drive revenue growth, enhance guest experience, and ensure the highest standards of service, wellness innovation, and team performance.

Key Responsibilities

• Provide strategic direction and leadership for all Spa operations within the Group
• Drive revenue growth and profitability, including pricing strategies, promotions, and service development
• Ensure delivery of exceptional guest experiences aligned with DB Group’s brand standards
• Lead, mentor, and develop Spa Managers and teams, fostering a high-performance culture
• Oversee budgeting, financial planning, and cost control for Spa operations
• Analyse KPIs, guest feedback, and market trends to identify opportunities for improvement and innovation
• Develop and implement standard operating procedures (SOPs) and ensure compliance across all Spa locations
• Collaborate with Marketing on campaigns, packages, and seasonal offers
• Maintain strong relationships with suppliers and partners, ensuring quality and cost efficiency
• Ensure compliance with health, safety, and hygiene standards in line with local regulations
• Stay updated with industry trends, wellness innovations, and competitor benchmarking

About You

• Proven experience in a senior spa leadership role (Head of Spa / Spa Director / Senior Spa Manager)
• Strong commercial acumen with a track record of driving revenue and profitability
• In-depth knowledge of spa, wellness, and beauty operations
• Excellent leadership skills with the ability to inspire, develop, and manage teams across multiple locations
• Strategic thinker with strong problem-solving abilities
• Passion for delivering outstanding guest experiences

Job Requirements

• Minimum of 5 years’ experience in Spa Management, with at least 2 years in a senior or multi-site role
  
• Strong financial and analytical skills
• Excellent communication and interpersonal abilities
• Fluent in English (additional languages considered an asset)
• Ability to work in a fast-paced, high-standard environment