DOL- Special Programs Employment & Training Internship/Externship

Introduction

The Delaware Department of Labor is seeking a motivated intern to gain hands-on experience in workforce development and public service. This position offers the opportunity to develop office, customer service, and administrative skills while assisting clients with Delaware JobLink registration, workforce programs, and other employment-related services.\r\n

Summary Statement

The Delaware Department of Labor is seeking a motivated and detail-oriented intern to gain hands-on experience in workforce development and public service. This internship provides an opportunity to learn office operations, customer service, and program administration while supporting initiatives that help Delaware residents access employment and career resources.\r\nThe selected intern will develop proficiency in Microsoft Office applications, particularly Microsoft Excel, assist with administrative and clerical duties, attend meetings and record minutes, and support the processing of APEX applications. The intern will also assist clients with pardon and expungement paperwork, provide guidance on Delaware JobLink (DJL) registration, and deliver exceptional customer service to individuals seeking workforce services.\r\nThrough job shadowing and direct involvement in daily operations, the intern will gain valuable insight into the Department of Labor's mission, workforce programs, and the services provided to Delaware job seekers and employers.\r\nThis opportunity is ideal for students who are organized, self-motivated, possess strong communication skills, pay close attention to detail, and are interested in gaining practical experience in government, workforce development, human services, public administration, or related fields.\r\n

Essential Functions

1. Data Entry & Database Management\r\nInterns will assist with organizing and maintaining accurate\r\nclient and case data by:\r\n\r\n Transferring\r\n written or case notes into numerical/database format\r\n Reviewing\r\n and manually confirming that all information entered is accurate and\r\n complete\r\n Ensuring\r\n all pertinent client and case details are properly documented\r\n\r\n2. Pardon Application Preparation\r\nInterns will support the pardon application process by\r\nassisting with:\r\n\r\n Entering\r\n pardon-related data compiled by Andrew and Dominique into PDF pardon\r\n applications\r\n Reviewing\r\n and organizing supporting materials, including:\r\n \r\n Client\r\n SBI reports\r\n Court\r\n records\r\n Client\r\n data and case narratives\r\n \r\n Helping\r\n ensure applications are complete and prepared for timely submission\r\n\r\n3. DJL Enrollment Support\r\nInterns will provide assistance with enrolling new APEX\r\nclients into DJL by:\r\n\r\n Supporting\r\n new client enrollments and account setup\r\n Providing\r\n direct, in-person support to clients when needed\r\n Assisting\r\n clients through the enrollment process to improve successful completion\r\n rates\r\n\r\n4. DJL Documentation Uploads\r\nInterns may assist with administrative tracking tasks by:\r\n\r\n Uploading\r\n worksheets and supporting documents into DJL\r\n Maintaining\r\n organized digital records for improved case tracking and management\r\n Assisting\r\n with document organization and file maintenance\r\n\r\n5. Case Management Follow-Up Calls\r\nBecause pardon and expungement applications are\r\ntime-sensitive, interns will help monitor case progress by:\r\n\r\n\r\n\r\n Conducting\r\n follow-up calls with clients regarding outstanding documentation or next\r\n steps\r\n Tracking\r\n client progress throughout each pardon phase\r\n Assisting\r\n with deadline management to ensure applications are submitted within\r\n required timelines\r\n Helping\r\n maintain communication between clients and case managers\r\n\r\n

Job Requirements

Job Requirements:�\r\nPlease attach a resume with your online application or use the resume tab in DEL to provide a detailed description of how your education, training and/or experience meets each job requirement including employer, experience/responsibilities and dates (month/year) of employment/training.\r\n\r\n\r\nIdeal Candidate Qualifications:�\r\n\r\n\r\n1. Excellent Communication Skills\r\n2. Organized, detail-orientated, and able to take initiative with routine tasks.\r\n3. Currently enrolled or a recent college graduate.��\r\n\r\n

Conditions of Hire

Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.\r\n

Selection Process

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.� It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.� For education and training, list name of educational provider, training course titles and summary of course content.�� Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.\r\nOnce you have submitted your application on-line, all future correspondence related to your application will be sent via email.� Please keep your contact information current.� You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at StateJobs.Delaware.gov.\r\n

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process.�\r\nIndividuals who use TDD may request auxiliary aid or service by calling (800) 232-5470 or by visiting delawarerelay.com.�\r\nIf you need assistance with an accommodation under the Americans with Disabilities Act (ADA) or general applicant support, you may call (302) 739-5458 or email jobs@delaware.gov.\r\nThe State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.�\r\n