Officer, Student Success (Fairness)

• Based at our Melbourne, Burwood Campus or Geelong Waterfront Campus + hybrid work arrangements
• Full-time opportunity available as either a 12-month fixed-term appointment or secondment
• HEW 5 $86,744 - $97,290 + 17% Superannuation
• Applications are invited from current continuing, fixed-term and casual employees only

As an Officer, Student Success, you will play a key role in delivering responsive, high-quality support to students, academics, and stakeholders across the University. Acting as a primary point of contact for student success enquiries, you will provide accurate advice, guidance, and administrative support while ensuring consistency with University policies and procedures. Working within a collaborative and service-focused environment, you will help students navigate their university experience, contribute to the delivery of student success initiatives, maintain effective records and documentation, and identify opportunities to enhance processes and services. Reporting to the Lead, Student Fairness and Operations, you will be instrumental in creating positive student experiences through professional, efficient, and solutions-focused support.

You are a customer-focused professional who thrives in a fast-paced environment and takes pride in delivering high-quality service. You enjoy helping others, solving problems, and working collaboratively to achieve positive outcomes.

With strong organisational skills and attention to detail, you can effectively manage competing priorities while maintaining accuracy and professionalism. You are proactive, adaptable, and committed to supporting students and stakeholders through responsive and efficient service.

Most importantly, you are passionate about creating a positive experience for students and contributing to a culture of collaboration, continuous improvement, and excellence.

• Relevant tertiary qualifications or an equivalent combination of education, training, and experience.
• Experience in administration, customer service, and stakeholder support within a complex organisation.
• Strong written communication skills with a high level of accuracy and attention to detail
• Excellent interpersonal skills, with the ability to build positive relationships with diverse stakeholders.
• Excellent organisational skills, attention to detail, and the ability to manage multiple priorities effectively.
• A proactive, collaborative approach with a commitment to continuous improvement and delivering exceptional service outcomes.

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Pre-employment safety and suitability checks: In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Gender‑based Violence, or determined to have engaged in conduct that constitutes Gender‑based Violence during the course of their previous employment, or otherwise in a legal process.  A declaration is not required from individuals who have experienced gender‑based violence.  A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.

Advertised: 09 Sep 2026 AUS Eastern Standard Time
Applications close: 16 Sep 2026 AUS Eastern Standard Time

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