Officer, Student Success (Outcomes)

• Geelong Waterfront or Melbourne Burwood Campus + hybrid work arrangements
• Full-time and continuing
• HEW 5 $86,744 - $97,290 + 17% Superannuation

This is an opportunity to support student success by providing timely, accurate and standardised information and services to students and stakeholders.

As the Officer, Student Success, you will be a key point of contact for student success enquiries, resolving standard queries through established processes and helping students and stakeholders access clear, consistent information and self-service solutions.

Working within a structured environment and reporting to the Senior Coordinator, Student Outcomes Resourcing, you will manage competing priorities, apply judgement to resolve issues within defined parameters, and contribute to improvements that strengthen service delivery and student success initiatives across the Division.

• Provide advice and support to students and stakeholders within a defined area of expertise.
• Analyse information and present it clearly to support understanding and decision-making.
• Plan and organise your work to manage competing priorities and deliver outcomes aligned to operational goals and service standards.
• Build and maintain productive stakeholder relationships and contribute to a positive working environment.
• Contribute to improvements in processes, systems and practices and support student success initiatives across the Division.

We're looking for a service-focused professional who can provide clear, accurate advice, manage competing priorities and work collaboratively to support positive outcomes for students and stakeholders.

You will bring:

• A degree without subsequent experience; or a Diploma with experience; or a Post Trades Certificate/Advanced Certificate with relevant experience; or an equivalent combination of experience and/or education/training.
• Experience providing advice or support services, with strong communication and stakeholder engagement skills.
• The ability to interpret and apply procedures, exercise judgement within defined parameters, and resolve standard issues effectively.
• Experience coordinating work and managing priorities, with strong problem-solving and analytical capability.
• The ability to contribute to improvement initiatives and deliver quality work aligned to expectations.

If you're looking for a role where your work directly supports student success and helps deliver consistent, high-quality service across the University community, we'd love to hear from you.

Please submit your updated resume and a short cover letter outlining your skills and experience. Please note this position requires candidates to have existing working rights in Australia. Visa sponsorship is not available for this role.

For a confidential discussion regarding this role, please contact Liz Kirkovski, Specialist, Academic Engagement on l.kirkovski@deakin.edu.au

For a copy of the position description, please see below:

 PD - Officer, Student Success - HEW 5.pdf

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Pre-employment safety and suitability checks: In accordance with the National Higher Education Code to Prevent and Respond to Gender-based Violence, appointment to this role is subject to successful completion of relevant pre-employment checks, including Working With Children Checks and candidate gender-based violence declarations.

Candidates may be asked to declare whether they have been investigated for an allegation of Gender‑based Violence, or determined to have engaged in conduct that constitutes Gender‑based Violence during the course of their previous employment, or otherwise in a legal process.  A declaration is not required from individuals who have experienced gender‑based violence.  A ‘Yes’ response does not automatically exclude a candidate from employment, and any information provided will be treated confidentially and considered only for relevance to the role and the University’s safety obligations.

Advertised: 01 Sep 2026 AUS Eastern Standard Time

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