Data Team Specialist

Belize·Belmopanmid

OtherData Specialist

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Quick Summary

Overview

Data Team Specialist As an Data Team Specialist, you will play a vital role in setting up and managing inventory data imports and exports for our dealership clients. You’ll work directly with customers, third-party providers, and internal stakeholders to ensure seamless data connections.

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Data Team Specialist

As an Data Team Specialist, you will play a vital role in setting up and managing inventory data imports and exports for our dealership clients. You’ll work directly with customers, third-party providers, and internal stakeholders to ensure seamless data connections. This highly detail-oriented position requires strong communication, problem-solving skills, and technical aptitude. Above all, you are a customer-first professional who thrives in a fast-paced and constantly evolving environment.

Here is more of what you’ll get to do:

Set up, map, and parse dealer inventory files from third-party sources.
Communicate clearly and professionally with clients and third parties via email and phone.
Serve as the primary point of contact for client data feed issues and ensure timely, thorough follow-up.
Track case progress using a CRM system and maintain accurate documentation.
Troubleshoot and resolve import/export feed issues, ensuring minimal client disruption.
Confirm client satisfaction before resolving each request.
Collaborate cross-functionally with internal teams and external partners.
Manage and resolve first-level escalations and ensure client concerns are addressed appropriately.
Meet or exceed departmental KPIs and service level expectations.

You’ll thrive in this role if you have:

2+ years of customer service or technical support experience.
Exposure to SQL and relational databases; ability to write and interpret simple queries.
Strong general technical aptitude and troubleshooting skills.
Excellent verbal and written communication abilities.
Ability to explain technical concepts to non-technical users with patience and clarity.
Professional and articulate phone presence.
Comfortable working independently and as part of a team in a dynamic environment.
Associate degree in computer science, information technology, or a related field.
Experience using Microsoft SQL Server Management Studio (SSMS).
Proficiency in the Microsoft Office Suite, especially Excel and Outlook.
Familiarity with API/technical documentation and data mapping.
CRM system experience (e.g., Salesforce, HubSpot, or similar).
Strong organizational skills and the ability to manage shifting priorities and interruptions.

Soft skills:

Enjoy solving technical problems and developing creative solutions.
Communicate confidently with both technical and non-technical audiences.
Comfortable working across teams and balancing multiple tasks.
Take pride in delivering excellent customer service with urgency and empathy.
Adapt quickly to change and value continuous learning.

Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!

Who we are:

LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.

LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.

LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.