AI Engineer

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

Founder’s Office is where the hardest problems land, and we help solve them for the entire business. We are a small team of former founders, operators, and investors embedded directly with leadership, taking on work of any kind, no matter how different or unique, to improve business operations. Strategy, corporate development, pricing, special projects, and analytics are a few examples. We are analytical and critical cross-functional thinkers from a diverse set of multidisciplinary backgrounds. If it is ambiguous, urgent, or high-stakes, we are probably already thinking about it.

About the Role

We are looking for someone to help us accelerate using AI across every facet of the company. You are AI-pilled and will not stop until everyone else at the company is too.

You wear many different hats: vibe coder, strategist, data analyst, product manager, operations. We believe in building together, quickly.

This is a fully in-office role based in our San Francisco office 5 days a week.