IT Engineer

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

As part of a lean and highly collaborative IT team, you'll play a critical role in supporting a fast-scaling global workforce while helping drive automation, security, and operational excellence across the business. We're looking for an IT Engineer to be the hands-on IT presence for our New York office.

You'll co-own identity and access management, endpoint administration, and SaaS operations for the company, working the support queue and solving problems at the root so they don't keep coming back — helping build the foundations required to support the next phase of growth.

This role would suit someone who enjoys solving problems, improving processes, and leveraging technology to create scalable solutions.

• Serve as the on-site IT support engineer for our New York office — resolving hardware, account, and access issues for employees in person and through the ticket queue

• Administer and evolve our core SaaS stack — Okta, Google Workspace, Slack, Notion, and similar tools — as the systems the rest of the company depends on

• Own the employee identity lifecycle: onboarding, off-boarding, and access changes, provisioned accurately and on time through Okta

• Configure and maintain SSO, SAML, OIDC, and SCIM integrations as we bring on new SaaS applications

• Own Mac endpoint management through Rippling MDM including configuration policies, OS/app patching, compliance enforcement

• Automate recurring IT and access-management work using Python, Bash, and tools like Workato or similar.

• Support security and compliance efforts — least-privilege access, MFA enforcement, and audit-ready documentation for frameworks like SOC 2

• Write and maintain clear run-books and architecture documentation so the systems you build are usable by the rest of the team

• Identify opportunities to streamline and enhance IT operations at scale

• 5-7 years of experience in IT systems, endpoint, or identity engineering, ideally at a fast-growing company

• Hands-on administration experience with Okta

• Working knowledge of SSO, SAML, OIDC, and SCIM

• Experience managing SaaS platforms such as Google Workspace, Slack, Notion, Rippling and Claude

• Experience with Mac endpoint management (Rippling or similar MDM)

• Scripting ability in Python or Bash, with real automation you've shipped

• Strong troubleshooting instincts across systems that touch identity, networking, and SaaS integrations

• Clear written communication — you'll document as much as you build

• Comfort with ambiguity and a preference for owning problems end to end

• Willingness to work in our New York office 5 days a week and provide in-person support alongside longer-term projects

• Experience with iPaaS platforms like Workato, Zapier, or Tines

• Exposure to AWS, GCP, or Azure administration

• Familiarity with SOC 2, ISO 27001, or similar compliance frameworks

• Experience with infrastructure-as-code (Terraform or similar)

• Okta certifications

• Experience within high-growth technology businesses