Deliverect
Deliverect1mo ago

Technical Specialist Internship

Mexico CityEarly Careers Internship Contractentry
OtherTechnical Specialist
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Quick Summary

Overview

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and…

Key Responsibilities

As a Partner Specialist Intern at Deliverect, based in Mexico City, you will play a crucial role in managing channel activations, providing support and updates to reseller partners, and ensuring smooth onboarding processes.

Technical Tools
slackcustomer-supportproject-management
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

The Partnerships Department at Deliverect is a dynamic team of innovative thinkers and strategic executors dedicated to building and nurturing mutually beneficial relationships that drive shared success and growth within our ecosystem. By meticulously aligning partnership strategies with Deliverect's overarching business goals, we champion transparent and open communication throughout the entire relationship lifecycle, fostering a climate of trust and collaboration. Committed to continuous innovation and growth, we architect collaborations that redefine success within the Deliverect universe.

As a Partner Specialist Intern at Deliverect, based in Mexico City, you will play a crucial role in managing channel activations, providing support and updates to reseller partners, and ensuring smooth onboarding processes. 

You will also be responsible for coaching and educating partners on product features, identifying areas for improvement, and maintaining strong relationships. This role offers the opportunity to contribute to increasing efficiency within the white label partnerships team and fostering long term relationships by increasing engagement.

  • Fluency in English and Spanish required with strong written and verbal communication skills
  • Fluency in Mandarin/Cantonese is a strong asset, but not mandatory 
  • This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our  Mexico City office and 2 days from the comfort of your home.
  • One-year internship with the potential for an extension
 
  • Manage communications internally and externally for 3rd Party Delivery Channel activations with White Label Partners, including workflows for food delivery platforms like DoorDash (DD), UE (UE), etc.
  • Provide comprehensive support and updates to partners on launch day, ensuring smooth activations and following up on any issues.
  • Provide coaching, best practices, and 1:1 training to White Label Partners to maximize their performance.
  • Identify key trends in support and onboarding processes and develop new workflows to enhance efficiency and effectiveness.
  • Provide tier 1 support to partners via Slack or email and triage escalations to the support staff.
  • Provide feature support as a Deliverect subject matter expert, working closely with partner sales or onboarding teams.
  • Stay updated on new features and integrations, leading the White Label team on their utilization and providing training to internal and external teams.
  • Assist the Partner Manager Team with processing of Partner intake and commission statements
  • Once trained, show a strong understanding of the Deliverect platform to showcase the Deliverect product, its features, and its capabilities to our partners. 
  • Excellent communication and interpersonal skills, both verbal and written, to successfully communicate with partners and internal teams. Possess the ability to clearly explain the partnership process, providing instructions, and addressing partner concerns or inquiries promptly and professionally.
  • Project management abilities to successfully prioritise multiple partners with efficiency.
  • A genuine partner-centric mindset to provide a positive partner experience. Understanding and empathizing with partners' needs, challenges, and goals will help you strengthen their engagement with Deliverect. 
  • A solid technical aptitude to explain and creatively troubleshoot basic Deliverect software applications and technology issues. 
  • Posess attention to detail when managing varying partner requests, auditing large scale documentation and reporting on common issues.
  • The ability to adapt to changing circumstances and solve problems effectively. Self manage unforeseen challenges, and adopt a resourceful and proactive solutions driven mindset.
  • Previous Restaurant, POS, Customer Support or 3PD (ie. Uber/Doordash) experience an asset
  • Location & Eligibility

    Where is the job
    Mexico City
    Hybrid — some on-site time required
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    April 10, 2026
    First seen
    April 10, 2026
    Last seen
    May 13, 2026

    Posting Health

    Days active
    32
    Repost count
    0
    Trust Level
    33%
    Scored at
    May 13, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Deliverect

    Deliverect is a SaaS company that simplifies online food delivery management for restaurants by integrating third-party delivery platforms directly into their point-of-sale (POS) systems.

    Employees
    350
    Founded
    2018
    View company profile
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    DeliverectTechnical Specialist Internship