Consumer Strategy Manager

The Consumer Core team at Deliveroo owns the in-app experience and how consumers explore our product. Our mission is to help consumers build confidence in ordering and discover “the best in their neighbourhood.” Our team identifies emerging customer needs, shapes long-term strategy for the consumer food discovery journey, and ensures that new features deliver measurable impact. Ultimately, we advocate for the consumer at every step, championing experiences that make Deliveroo feel local, relevant, and delightful.

In this role, you will work with product, engineering, and design partners to solve key problems for Deliveroo consumers by developing and testing data-driven hypotheses, generating new product ideas, and improving the overall consumer experience.

You will own projects from hypothesis to implementation to results and will get to the lowest level of detail in order to execute on high-impact experiments. The results of your work will influence business decisions, our consumer and product strategies, and the future of the consumer app.

You will report into the Director of Consumer Strategy and Behaviour, within the broader consumer organisation.

Projects you may work on include helping users discover the best restaurant and dishes, encouraging content creation on Deliveroo, using AI to automate existing processes, supporting go-to-market campaigns, etc. You will also be responsible for creating & implementing efficient processes for working cross functionally with our strategic partners.

• Strategise – Shape our team’s strategy and help decide "what we should do next"

• Build – Design and launch new initiatives from the ground up

• Analyse – Analyse experiment results to inform business decisions and future experiments

• Influence – Partner with other teams - Product, Engineering, Design, Marketing, Analytics - to drive cross-functional and go-to-market execution

Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.

If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!