Deltasands27d ago

AV/VTC Support Administrator

Colorado SpringsFull Time - Exemptmid

OtherAv/Vtc Support Administrator

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Overview

Delta Solutions and Strategies is seeking a highly skilled and motivated candidate to support US Space Command (USSPACECOM) J6 as an AV/VTC Support Administrator.

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OtherAv/Vtc Support Administrator

Delta Solutions and Strategies is seeking a highly skilled and motivated candidate to support US Space Command (USSPACECOM) J6 as an AV/VTC Support Administrator. This position provides advanced support for classified video teleconferencing and AV systems, requiring independent troubleshooting, secure system configuration, and technical coordination across DoD networks. The successful candidate will play a key role in maintaining continuity of operations for secure conferencing systems while exercising independent judgment in performing complex technical tasks. An active TS/SCI is required for this position.

Configure, maintain, and troubleshoot AV/VTC systems across NIPR, SIPR, and JWICS networks in accordance with mission needs

Implement system software updates and perform firmware configuration on Crestron, AMX, and Extron platforms

Provide Tier II/III technical support for system outages, performance degradation, and integration issues

Execute root cause analysis and develop corrective actions for recurring AV/VTC issues

Coordinate with government stakeholders, end users, and vendors to ensure uninterrupted classified communications

Monitor system health, manage usage logs, and recommend performance enhancements based on system analytics

Support implementation of system upgrades, new site stand-ups, and hardware refresh efforts and document all technical activities including change requests, system configurations, and diagnostic findings

Apply independent judgment and technical expertise to prioritize tasks, resolve issues, and recommend improvements to AV/VTC systems

A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science.

Minimum of 6 years advanced experience in engineering and installing VTC/AV systems and installing VTC/AV systems, knowledge of how to upload Crestron and AMX control programing and knowledge, and DSP audio installation for VTC/AV system.

Excellent customer service skills including customer relationships, responsiveness, and timely resolution of customer issues, and the ability to problem-solve creatively in time-sensitive situations.

Core and Additional Knowledge, Skills, and Abilities Tasks (KSATs) defined in the DoD Cyber Workforce Framework for Work Role 411.

Experience supporting and maintaining VTC/AV equipment and scheduling on the NIPRNET, SIPRNET, COE JWICS, GWAN, and GOLD networks.

Experience engineering and installing VTC/AV systems.

Clearance: TS/SCI and SAP Required

Crestron Programmer Certification

Crestron Technician Certification

Extron Control Professional Certification

Extron Network AV Specialist

Extron Authorized Programmer Certification

Thinklogical Technology 300

Desired: Python 3.x proficiency