AV/VTC Support Administrator

Delta Solutions and Strategies is seeking a highly skilled and motivated candidate to support US Space Command (USSPACECOM) J6 as an AV/VTC Support Administrator. This position provides advanced support for classified video teleconferencing and AV systems, requiring independent troubleshooting, secure system configuration, and technical coordination across DoD networks. The successful candidate will play a key role in maintaining continuity of operations for secure conferencing systems while exercising independent judgment in performing complex technical tasks.

 

An active TS/SCI is required for this position. 

 

 

 

• Provide VTC/AV hardware support, setup, and troubleshooting for various systems (NIPRNET, SIPRNET, COE JWICS, GWAN, GOLD).
• Plan, coordinate, facilitate VTCs for Unclassified, Classified, and JWICS networks.
• Determine equipment and setup requirements, perform technical review of requests, and ensure compliance with operational guidance.
• Schedule VTCs, establish accounts with DISA and JWICS, and coordinate with customers and facilitators. Provide customer service and technical assistance, monitor and support equipment performance during events.
• Ensure sufficient lead time to establish connections to VTC sites and inform Action Officer where presentations are stored for later use.
• Coordinate with remote site participants to enable smooth global connection. 
• Troubleshoot connection issues, to include external connections, and maintain extensive knowledge of Multi-Point Conferencing Units (MCU) resources and limitations.
• Maintain direct in-person support for priority presentations and briefings and document deficiencies and escalate trouble tickets as necessary.
• Maintain up-to-date knowledge on current VTC/AV technologies. Maintain a baseline of VTC capabilities, provide preventive maintenance inspections (PMIs).
• Track and manage VTC/AV equipment, update control system and touch panel files, and ensure firmware updates are applied.