Sales Support Product Specialist - Merchant Services

Are you a natural communicator with a passion for product and sales enablement? Do you thrive at the intersection of technical knowledge and customer success? Are you able to translate product capabilities into clear, compelling stories that helps sales close deals? Do you enjoy demoing a solution to a potential client, or training an internal team on a new feature, bringing clarity, confidence, and enthusiasm to every conversation? Are you curious, proactive, and comfortable working cross-functionally to make sure the sales force is always prepared, supported, and set up to win?

Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.

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As a Sales Support Product Specialist, you will be the critical link between our product suite and the merchant-level sales force. Your primary role will be to understand our portfolio in depth and ensure that the right products are matched to the right customer needs. This includes delivering compelling product demos, creating enablement materials, and supporting smooth operational implementation.

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  Conduct product training sessions and demonstrations for merchants and partners.

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  Ensure operational readiness for new products and features,

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  Collaborate with the marketing team to create necessary content

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  Support merchant level salespeople with solutioning using the optimal product from our product suite

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  Apply knowledge of product functionality and pricing to real world use cases

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  Create training (use cases, functionality, boarding/installation, support, pricing and marketing resources) to produce content to ensure sales understands all aspects

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  Ensure operational readiness when new products are launched and work closely with operations to enable a smooth application and boarding/installation process that is understandable

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  Spend time understanding all of the products offered including functionality, usability, pricing, as well as support and fulfillment nuances.

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  Become and maintain the status of a subject matter expert on all products offered by a combination of hands-on analysis of the product, training and direct discussion with product vendors

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  Partner with Marketing to create content for flyers, brochures and sell sheets as well as web and social media content

• Bachelor’s degree in business; OR HS/GED and equivalent experience in Business or Technical or related field

• 1 year of experience in Product Management and Sales Support

• Must be 18 years of age or older

• Bachelor’s degree in business

• 3 years’ experience in product-oriented sales, support or technical knowledge.

• Experience in payment industry, sales support and/or product management