Conversational UX Designer (m/w/d)

Hamburg/Berlin/Cologne, hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

As UX Conversational Designer you lay the foundation for fantastic end-to-end user experiences: Combining UX design, dialogue structuring, and advanced prompt crafting to support intelligent, natural interactions in both chat and voice. You have an appetite for complex challenges and can’t wait to translate them into beautiful and smart digital products. And you enjoy working in a dynamic environment with the best and most fun people the industry has to offer.

• →Bringing new ideas around AI assistant best practices and cross-industry insights towards your project teams;
• →Designing conversational flows and dialogue structures;
• →Defining tone, voice, and assistant personality that works across channels and interaction styles;
• →Translate strategy and insights into well considered user-centered flows;
• →Substantiate your design choices with annotations and create simple prototypes;
• →Presenting your work to clients and stakeholders and handle input and feedback;
• →Working back-to-back with Product Managers, AI engineers and developers to help shape the final user experience; 
• →Conduct testing and iterative improvement of conversations and prompts, based on user behavior, conversational metrics, and qualitative feedback.

• 4+ years of experience as UX and/or Conversational designer at an agency or renowned brand;
• Experience with designing chatbot or voicebot solutions;
• Excellent writing and communication skills, especially for task-oriented and natural-sounding dialogues
• A strong portfolio (website or PDF) demonstrating your experience and passion;
• Experience with working in multidisciplinary teams;
• Working proficiency in English and German;
• Experience with Figma and collaborative tools;
• Availability to start working in Germany.

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.