Principal, Data Analytics (CJA Analyst)

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DEPT® is seeking a highly analytical, hands-on Principal Data Analyst (Adobe Customer Journey Analytics) to join our Web Analytics practice in North America. Mapped back to our platform-agnostic Data and Martech Crafts, this is an analyst-first seat for someone who knows CJA inside and out, from standing up connections and data views to designing calculated metrics and segments, to building the Analysis Workspace projects that decision-makers actually use.

What sets this role apart is judgment. You will not just operate the tool, you will decide which KPIs belong on a view, which visualization best represents a given trend, and how to structure a project so the insight is obvious. You will connect data from virtually any source into CJA, model it into clean data views, and build the reporting layer on top that turns "we have the data" into "here is what we should do."

• →Build the CJA Data Foundation: Configure connections and bring datasets from Adobe Experience Platform and other sources into CJA, connecting effectively any data source the business needs to analyze.
• →Model Clean Data Views: Design and maintain data views, including time zones, attribution and allocation settings, and the component setup that downstream analysis depends on.
• →Design the Measurement Layer: Build calculated metrics, segments/filters, dimensions, and date ranges that translate raw cross-channel events into the KPIs the business cares about.
• →Build Analysis Workspace Projects: Construct freeform tables, companion visualizations, and dashboards structured around the question being answered, choosing the visualization type and layout that make each insight clear.
• →Turn Data Into Decisions: Apply a strong analytics thought process to every build, deciding which KPIs to surface and translating findings into clear, actionable recommendations for technical and non-technical audiences.
• →Protect Data Trust: Validate accuracy across connections, data views, and reports, perform QA and reconciliation, and resolve discrepancies to ensure dependable reporting.

• Customer Journey Analytics Mastery: 6+ years of hands-on experience with Adobe Customer Journey Analytics (CJA), with demonstrable depth across:
• Connections and data views
• Calculated metrics and derived fields
• Segments/filters and other components
• Analysis Workspace project and dashboard building
• Analytics-Driven Mindset: Strong judgment about which KPIs to surface, which visualization communicates a given trend or comparison best, and how to structure a workspace for clarity and impact.
• Data Source Versatility: Proven ability to connect varied data sources into CJA and build the visualizations and reporting on top of them.
• Communication & Storytelling: Excellent communication skills, with the ability to defend a metric or visualization choice and explain findings to non-technical audiences.
• Nice to Have (Not Required): These are pluses, not gating requirements. Strong CJA expertise is what matters most.
• Experience with Real-Time Customer Data Platform (RT-CDP) and Adobe Journey Optimizer (AJO).
• Google Analytics (GA4) experience.
• Familiarity with tag management (Adobe Launch / Google Tag Manager) and data layers.
• Adobe certification (Adobe Certified Expert in Customer Journey Analytics or Adobe Analytics).
• SQL or comparable data-query fluency.

• You will have to communicate with your team members abroad, therefore fluency in English and excellent communication skills (both written and verbal) are a must for this role.

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step. 

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S. 

We are a B Corp-certified company passionate about purpose-driven work.  Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place. 

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

Learn more about DEPT®

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. 

We also encourage you  to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

#LI-REMOTE